Reminder 1. [Compatibility]
- Signs on Fn keys are different from your old keyboard probably, but it fits your laptop without problem.
If you have question on compatibility, plz feel free to contact us. Plz compare the laptop models names / pictures / layout / color / description carefully before your order.
2. [Part NO. ]
Same Part No. can come in different layouts, plz don't purchase based on part No. only. Keyboards of the same model have different part numbers from different factories. we may ship a compatible part No. one if an exact part NO. is not available.
3. [ Backlight ]
If you want to update non-backlit keyboard to backlit one, Plz check there is a backlit-connector on your motherboard so that the backlit feature will work.
4. [Spanish / Portuguese layout]
There are 2 kinds Spanish and Portuguese layouts. Usually, Brazil Customers need Brazilian Portuguese keyboards, Portugal Customers need Portugal Portuguese one. Customers from Spain needs Spanish only, Customers from America or Latin America accept Spanish and Latin Spanish keyboards both. Plz compare the pictures carefully.
5. [The Keys]
If you need the keys only not whole keyboard, plz contact us to check the design of the key hinges before you place an order.
6. [Installation]
You'd better to use an anti-static tool when you are dealing with the internal laptop parts. After installing the keyboard, you need to update the driver for it probably.
7. We tested every keyboard before shipping.
If some keys don't work after installed, this is not because keyboard is defective but you don't connect well the ribbon cable of our keyboard with your laptop, plz try to reconnect more times. In addition, plz clean the keyboard connector base on the motherboard and keyboard cable before you install it. Many customers solve this problem after did this.
Shipping Information
1. Plz pay attention to the tracking information and collect the parcel from local post office when necessary, or the parcel will be returned or get lost.
2. Parcels might be delivered to your mailbox, lawns, doorway or corridor, even neighborhood sometimes.
3. Plz make sure your shipping address is not remote area if you choose expedited shipping (DHL, UPS, FEDEX, TNT etc.), or additional fees may apply.
4. Deliveries can take up to 60 days for locations that are far from main cities if you choose small post air mail ( ePacket, SpeedPak, China post etc.). Plz allow more days for shipping if there any holiday, such as Spring Festival in China, or Christmas holiday in Europe.
Customs Clearing and Tax / Duty
1. Door-to-door shipping is not a viable option in certain countries so the user might need to clear the order from the appropriate customs authority.
2. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Contact us and Feedback
1. Your feedback is very important to us, we sincerely invite you to leave + feedback. It'll just take you 1 minute. Thank you!
2. In case you have a complaint or plan to leave us a negative / neutral feedback, plz contact us. We will give solutions to every question within1 working day from Mon-Fri, 9am to 6pm GMT+8.