Lona Scott was established to create a destination for the best quality cashmere products, for the best price. We have years of experience in the industry where we have developed our knowledge on determining the softest cashmere, ensuring our customers get the luxury they deserve.

We value our customers, which is why we aim to make your shopping experience as smooth as possible, establishing ourselves as a trustworthy competitor to the high end shopping industry.

Every single product on lonascott.com is handpicked by our specialist team to ensure only the best is offered to our customers; we focus on quality, not volume. This also means we treat our cashmere with the delicacy and sensitivity needed to ensure it arrives to you in perfect condition. We aim to cater to every corner of the globe and have an international shipping team.

We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from us.

We ship via UPS, FedEx, and USPS based on the destination. Order tracking information will be provided once the item has shipped. Delivery estimate is typically 2-4 days for domestic only.

All items must be returned in the same condition it was received. Returns are processed within 1-2 business days upon return delivery date. Refunds are less the cost of the originally purchased shipping. Any item that is returned after 45 days will have a 20% restocking fee applied.

At "Scotlandstore, a store by LonaScott", we are committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours Monday - Friday, 8 am - 5 pm EST.