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All our NEW comics are graded
NEAR MINT (nm) unread comics. This grade allows for minor imperfections.
Unfortunately, many comics arrive to us with printing faults where thousands of
copies would have been affected. If your comic arrives with printing flaws
please be aware that a replacement may not be provided due to the rest of our
batch containing this issue.
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Brand new comics have industry
accepted flaws such as corner wear, small spine tears, spin creases, corner
wear etc) we will accept returns on these items but we may not replace the item.
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Please allow 14 days before
contacting us about a missing item! The Royal Mail will not allow us to open a
missing item case before this. I know it’s annoying when something is late but
just wait a little longer, we are sure it will show up shortly.
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Any international orders should
be placed in one go to avoid being charged twice for shipping!
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Most importantly, we value our
customers and the 5* service we offer. We want to hear from you and value your
positive feedback. We also like to give something back to our customer so make
sure you follow us on Facebook for up to date information on new release plus
regular freebies.
Damages:
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If your comic has arrive
damaged in transit please contact us and we will attempt to replace all the
damaged comics. If we can’t replace the items we will refund you.
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If you receive a damaged comic
which you believe is not due to transit please send us a message. We would ask
that you attach images of the damages to ensure that if we are replacing the
item we do not send the same type of damage e.g. slight spine creases. If you
are unhappy with the condition of your comic and we cannot offer you a
replacement due to the batch all being the same we will ask you to return the
item and would suggest that you visit your local comic shop to find the best
Near Mint copy.
Postage:
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We always despatch within 24
hours!
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EBay’s estimated delivery date
is a general idea on the time you SHOULD receive the item. We work our hardest
to make sure items leave our Warehouse the same day and sometimes feel just as
disappointed as you do when they do not arrive quickly. The Royal Mail ask for you to allow 14 days before contacting
us as we can not contact them regarding missing items of late delivery
until this time is up.
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We now use a track and trace
system which allows us to see when your item has been delivered, if you have
not received your item after the 14 days then please contact us and we will
provide you with the tracking number and we will also check to see if there has
been any update on your order.
Returns:
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We are pretty flexible for your
reasons of returning an item. All we ask is that you provide us with a note
inside to explain your reason for retuning the item, plus your name!
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Please note we will not accept
returns after 30 days or purchase, we also will not accept returns on items
which do not have the original packing e.g. Bag and Board. We also won’t accept
returns on items which have clearly been read and used. If you are returning a
damaged item we will ask to seem images of the item before accepting it and
refunding you.
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In the event of returning an
item after contacting us you will be asked if you would like a refund or a
replacement. If you are getting a refund, this will only be done once the item
has arrived back to our FREEPOST address. A replacement issue usually will be
sent out the same day if not the next day via first class post!
Incorrect items in delivery:
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Here at Comic Biz we have
provided specialist training for all our staff. That being said, due to the
high volume of orders picks and packed in a day we are aware that mistakes can
be made. We will work as quickly as possible to correct any mistakes made in
your order but there are a few things you could do to help us increase this.
Please let us know the hand written initials on the packing slip or if you
can’t read them send us a picture of your packing slip. This will help us in
preventing the same issue occurring by providing further training for staff.
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Also directly message us about
the order, opening a eBay case really slows us down, if you directly message us
we will send you the correct item via first class post within 48 hours!
As a company we really work hard to keep
you as our customers happy and would love to hear your feedback! We hope you
continue to shop with us for all your comic needs! |