We can be contacted at any time through eBay messages if you have any questions, comments or product requests. Our direct contact details are available in our product photos or via our website. We will respond to you within 24 hours between Monday and Friday and do our best to help you out. We encourage our customers to contact us with any questions or concerns. We'd like to be sure you are completely satisfied with your purchase.
Wholesale |
Some of our products are also available wholesale, untested, tested boot to BIOS, partially and fully refurbished. We regularly auction pallets of equipment as well offering fixed price options. Please follow us so you do not miss the auctions or get in touch if you would like to discuss availability. |
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Payment |
We accept secure payment from all major credit and debit card providers via eBay. We do not accept payment via bank transfer or by any other method upon collection. Please note for security reasons we will only ship to your registered address and we do not take card payments over the phone. Price includes VAT |
Shipping |
Shipping our items is very important to us, we use lots of packing to ensure your item gets to you safely. To reduce our carbon footprint we try to reuse packaging or source recycled and eco-friendly products as much as possible. As standard we use a next business day or 48 hour signed for Parcelforce service that are insured for loss or damage, all items are tracked from the moment they leave us to the moment they arrive with you. Small items are dispatched via Royal Mail postal service. Large items will be shipped via PalletForce on a 48 hour service. Collection may be available on some of our items, if you are interested in collecting, please get in touch with us prior to purchase. |
Returns |
All of our items come with a standard 30 day RTB warranty unless stated otherwise. We understand there is nothing worse than an item arriving damaged or faulty, simply get in touch with us by phone or eBay message centre and we will resolve any issues you may have. All serial numbers of equipment sold are recorded and condition reports completed prior to shipping. Batteries whether internal or external are not guaranteed and are excluded from our warranty as they are considered consumable parts. Batteries are tested as holding charge only. Please note that the return of items maybe subject to a restocking fee, i.e. Brand New items that have had the original packaging/seals, compromised/broken will incur a restocking fee. Refurbished items, if the device has been used and requires refurbishment to return to pre sold condition, it will incur a restocking fee. |
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