We offer secure and fast shipping to anywhere in Australia or the world.

Orders are typically dispatched within 1-2 business days after purchase excluding Public Holidays.

Where possible items will be combined into one order, however in some instances you may receive multiple deliveries.

You will receive a tracking number after your order has been dispatched. Keep an eye on it for any updates as your order makes its way to you.

Delivery times are 1-3 days for standard shipping to east coast metropolitan cities. WA, SA, NT, and regional or remote areas may take longer.

Please note that the estimated delivery time provided by eBay is generated by an automated eBay system and is only a guideline for the estimated time frame and delivery may take longer than advised by eBay.

Premium Car Care ships via major Australian couriers but can not be held liable for the delivery timeline, please use the tracking provided to track your delivery with the delivery company

Parts don’t fit? No worries, you have 30 days to return the item in its original packaging for a full refund or store credit.

If you change your mind or no longer require the item, you will need to pay the return shipping cost.

 If you receive an incorrect or faulty product please send us a message via ebay.

Change of Mind

If you have a change of mind about your purchase or have ordered the wrong part for your vehicle, Premium Car Care will provide you with an exchange, store credit or refund provided that:

• You can provide a proof of purchase
• It is within 30 days of your item(s) being sent
• The item(s) is unused with original, sealed packaging and tags attached
• The item(s) is not subject to the exclusions below

Where there has been a change of mind or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs.

Listing Incorrect or Item is Not as Described

If the part does not fit your car due to an incorrect or incomplete listing on our website, Premium Car Care will provide you with an exchange, store credit or refund and cover 100% of the return shipping cost provided that:

• The item(s) is returned within 30 days of arrival
• The item(s) has not been fitted to your vehicle
• Your vehicle VIN where the item did not fit
• Picture of the boxed item before sending the return

Warranty

Unless otherwise stated on the item, all products sold by Premium Car Care are sold under the manufacturer’s warranty and conditions from the date of purchase.

Warranty claims must meet one of the following criteria and be sent to Premium Car Care with a receipt to be eligible for a refund:

• The product is faulty or not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or the Premium Car Care descriptions; or
• The product was damaged during delivery

HOW TO CONTACT PREMIUM CAR CARE
For any questions, please message via ebay.

• Unless otherwise stated, all products are sold under the manufacturer warranty terms and conditions from the date of purchase
• Where a warranty fault has been recognized and accepted by Premium Car Care, shipping expenses will be refunded
• Replacement products (including shipping) will be provided where:
• An item is damaged during delivery
• The incorrect item was shipped
• The item has a manufacturing fault
• An item is not marked for Clearance

Replacement will be provided upon receipt and inspection of items that are deemed faulty or incorrectly supplied excluding items marked for Clearance excluding items marked for Clearance

• Exchanges will only be provided on unused and salable products (i.e., in original and undamaged packaging). Electrical components cannot be returned if the packaging seal is broken
• If you receive an incorrect or faulty product please contact us within 48 hours of delivery
• For any replacements where the shipping expense is being covered by Premium Car Care, the original shipping address will be used

Premium Car Care is not responsible for any costs or downtime incurred by a manufacturing fault other than shipping expenses