eBay

Shipping

1. General Information All orders are subject to product availability. If an item isn't in stock at the time you place your order, we'll notify you and offer a full refund or inform you of the estimated restock date.

2. Delivery Location We offer free delivery within the UK. For international shipping, we cater to global customers, with costs varying depending on the specific item and destination.

3. Delivery Time We are committed to timely deliveries. Within the UK, our standard delivery time frame is 2-3 business days. International delivery times may vary based on the destination and customs procedures.

4. Damaged Items in Transport Should you notice any damage to the packaging upon delivery, kindly contact us without delay through eBay messages. 5. Questions If you have questions about the delivery of your order or require specifics on international shipping costs, please reach out to us via eBay messages.

Returns

1. Return Period

Customers are entitled to return items within 60 days of receipt. The day the item was received, as confirmed by our delivery service, marks the beginning of this period. 2. Condition of Returned Items

Items should be returned in their original condition, unused, and with all accompanying materials such as packaging, tags, and any accessories. We reserve the right to reject returns if items show signs of use or damage. 3. Proof of Purchase

A proof of purchase, such as the original invoice or order confirmation, is required to facilitate a return. 4. Return Shipping Costs

Unless the item is defective or not as described, customers will be responsible for the return shipping costs. In instances where the product is faulty or not as ordered, Luxury Lighting Direct Ltd will cover the return shipping expenses. 5. Refunds

After receiving and inspecting the returned product, we will process the refund. Refunds will be channeled through the original payment method. Please allow up to 14 days from the receipt of the returned item for the refund process to complete. 6. Faulty or Incorrect Items

If you receive a product that is defective or different from what was ordered, please contact us promptly through eBay messages. We will guide you through the return procedure and ensure you receive a replacement or a refund. 7. All Items Are Returnable

We stand by the quality of our products and our dedication to customer satisfaction. As such, all items purchased from Luxury Lighting Direct Ltd are eligible for return, in line with the conditions above. 8. Questions

For any inquiries regarding our returns process, don't hesitate to reach out to us via eBay messages.

We would also like a section for quotes if that's possible.

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