• If you have any question or problems, please do not hesitate to contact us by eBay message. We will reply within 1 business day.

Shipping:

• We ship all items to your PayPal confirmed U.S. address only.
• We ship items within 1 business day after payment is cleared.
• We reserve the right to charge the shipping fee again for returned items due to wrong address supplied by buyer. Any non-received items caused by invalid address registered on PayPal are not covered in our full refund or replacement policy.

Warranty:

• Helios Tool warrants that the product, and the component parts thereof, will be free of defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty may be enforced by the first customer purchaser.
• Helios Tool will, without charge, repair or replace (with a new or newly reconditioned unit), at its option, defective products or component parts. The customer must pay any initial shipping charges required to ship the product for warranty service, but the return charges will be at Helios Tool expense, if the product is repaired or replaced under warranty. 
• Repairs or replacements have a 90-day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one (1) year warranty, depending on which is longer.
• Exclusions:  This limited warranty does not apply: 1) to any product damaged by accident or 2) in the event of misuse or abuse of the product or as a result of unauthorized alterations or repair.

Return & Refund Policy:

• We stand behind our products. Please notify us of an issue within 14 days after receiving the items.
• Return items must have all the original packaging and accessories. Please contact us before returning any items.
• Any NON-Seller mistake returns for refund are subject to 20% re-stocking fee.
• Buyer is responsible for the resend shipping cost for any NON-Seller mistake returns for exchange.
• Refund or exchange will be issued only after we received the returned items. 

Feedback & Seller Rating:

• We will leave positive feedback once we get your payment.
• If for any reason you are not satisfied with your purchase, please contact us via eBay message and we will do our best to resolve it.
• We have a commitment to ensure a positive customer experience. Please do not post any negative or neutral feedback before contacting us.