We didn’t start as a retail jeweler. Our company has been in the fine gemstone business for generations and has
deep roots in antique and vintage design jewelry. While we have primarily catered to larger retailers around the world,
we finally decided to bring our jewelry directly to the public with the brand Lilly M. JEWELERS.
Since 2005, Lilly M. JEWELERS continually strived to achieve customer satisfaction in every aspect of our business.
Our goal is to make incomparably beautiful antique jewelry, just for you. We obsess over comfort, quality, and durability
to ensure that this is jewelry you will cherish for a lifetime.
Our factory’s location in the world’s foremost hub for colored gemstones, and our knowledge of and appreciation for
Thai craftsmanship have uniquely positioned us to provide the best jewelry manufacturing experience.
We are a vertically integrated company – right from stone-cutting, designing, manufacturing, quality control and,
fulfillment, everything is taken care in-house by our team with more than 16-year of experience in the jewelry industry.
Currently, we ship our quality jewelry to more than 40 countries worldwide with our primary customer base located in
the US region and Continental of Europe.
To provide the best service possible to our customers is the goal. Like a personal assistant, we help you to find
the perfect piece of jewelry in a simple and easy to understand way. Though it might sound cliché, providing
excellent customer service is vital to the work we do. We hope that you won’t hesitate to contact us with any questions.
MADE TO ORDER ITEMS
We offercustomization for all of our made-to-order jewelry.
Available center stone: Various Natural Gemstones
Available metal:Platinum 950 / 18K or 14KWhite Gold, Yellow Gold, Rose Gold
Available ring size: All size (Eternity or band ring might be different depends on the design.)
Production lead time is 10 - 12 days after order confirmation.
READY TO SHIP ITEMS
We offer a free 1/2 size bigger or smaller resize with every purchase. Please contact us for more information.
The resizing process takes 2-3 days.
100% FREE SHIPPING!
We now offer FREE worldwide shipping for all orders!
(Auction Items are not included in this shipping policy)
✈️ SHIPPING SERVICE
We ship almost all international packages via FedEx International Priority.
Please note that you may incur additional customs taxes/local duties.
Please check with your local customs office for information.
This duty/tax must be paid by the importer/customer and it's not included in our service
since the import duty rate varies depending on the country.
*In case the customer refuse to pay for import duty/tax and the parcel is returned back to us,
the customer will be charged for restocking fee which cost 20% of the list retail price*
Should you enter the wrong address, we are not obliged to re-send the order
to the correct address at our expense.
Lilly M. JEWELERS is committed to the timely delivery of your order.
However, delivery delays due to inclement weather conditions, carrier delays,
or incorrect addresses are beyond our control.
Production Lead Time: 1-2 weeks
Delivery Timeframe: 3-4 business days.
Made to orders items : We will provide you with an expected delivery time upon completion of your order.
It is the responsibility of the customer to inform Lilly M. JEWELERS if an order does not arrive.
Once we learn an order has not arrived by the due date, we will lodge inquiries with the courier
to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
When you open your package from Lilly M. JEWELERS, you’ll discover a simple, elegant,
and stylish rectangular box with sturdy folders filled with Lilly M. JEWELERS certificate of authenticity,
including your GIA or certificate (for some item(s)), your receipt of purchase.
INSURED AND DISCREETING PACKAGING
In order for insurance to be valid, we “double box” our shipment, and our insured
shipping box won’t give away what’s inside. Please closely examine the package upon receipt.
Lilly M. JEWELERS provides a universe of hand-finished jewelry made from genuine material.
We stamp our jewelry with quality marks to indicate the metal’s purity. We guarantee the authenticity
of the items we sell, of the period mentioned in their description on the website and the condition described.
14 DAYS RETURN POLICY
We accept returns for refund or exchange within 14 days of delivery. Our 14 days money-back guarantee
gives you time to make sure you are completely satisfied with your purchase. The policy begins from
the date of delivery. Please see whether either of these pertain to you and if the item(s) are covered
by our 14 days return policy.
The 14 days COVERAGE Returns/Exchanges the Policy applies to the following condition:
The following are NOT covered by 14 days return policy, and we are not liable for these issues:
