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In 2005 Audio Play Room was started with the idea of providing great service to other musicians for all kinds of Pro Audio & Live Sound Gear. Since 2005 Audio Play Room has been online offering a wide selection and low prices on music software and hardware items, keyboards, synthesizers and samplers, everything you need to create and enjoy music production. You will also find all kinds of other items such as accessories and headphones as well as many different kinds of cables, microphones and more. We are always adding to our online inventory so if you don't see an item you are searching for, please send us a message.
We provide in-depth information on all products and friendly customer service. If you have any questions, feel free to ask, help is only an email away.
We are a small family owned and operated business with a dedicated staff of musicians that care about you and the products we sell. We are a small, friendly, retail and internet store and we will treat you like you matter to us, because you do!
Audio Play Room is an Authorized Dealer of all the brands that we sell, so BUY WITH CONFIDENCE! We pride ourselves on great customer service and want you to be 100% happy with your purchase!
All Brand New Items, unless otherwise noted, come with Full Manufacturer's Warranty.
Buy with confidence!
Audio Play Room's been selling on eBay since 1999, with 99.9% positive feedback!
We ship only to confirmed addresses, we will refund any other payments.
We ship via USPS, UPS, FedEx, or DHL - Monday thru Friday.
Domestic Shipping:
We
provide free shipping to the lower 48 contiguous states, on most items.
AK, HI, APO, FPO, PO Boxes, and US Protectorates (PR, VI and American
Samoa) addresses will incur additional shipping fees & charges.
Please contact us for a shipping quote.
International Shipping:
We
do not collect or charge International Customs Taxes/Fees/VAT/Duties.
Please check with your local government for rates prior to purchasing an
item from our store.
We only ship internationally the products
that are allowed to be shipped outside of the USA. Many manufacturers
prohibit sales outside of the USA and we adhere to those set rules. All
international orders are subject to customs fees, taxes, duties, VAT,
etc. These charges are NOT a part of shipping charges, and are collected
by your local customs agencies. Please learn about these charges before
placing an order. Refusal to pay these charges results in undeliverable
and return to sender packages, and we do not refund shipping charges in
these instances. If any charges incur in the return process, those
charges will not be subtracted from your refund.
If you order
hasn’t arrived in a normal time frame, it is most likely held at your
local customs office. You should have been contacted by them to pay
duties/import tax. You will need to pick up the package in person with
valid identification.
If you have any questions regarding shipping or tracking your item, please do not hesitate to reach out to us via eBay Messages.
Audio Play Room is committed to deliver the best experience for our
customers. If for some reason you are not satisfied with your purchase,
you may return it for a refund of the purchase price, an exchange or a
store credit within 30 days from the order date. Shipping costs will be
deducted from your refund if your order qualified for “Free Shipping”.
Items that are not returned in the original condition as shipped, are
subject to a 25% restocking fee. We charge a 25% restocking fee on
returned items only if the item is clearly used and/or the original
packaging is tarnished and/or if there are any missing
parts/accessories. A 15% restocking fee is our general restocking fee
charged when an item is returned in pristine/mint condition. The
shipping costs we paid to ship your item will be deducted from the
refund as well, since that service has been rendered. In some cases
restocking fees and shipping costs can be applied as store credit
In
the unlikely event that you received a defective product, a wrong
product, or damaged product, Audio Play Room will replace it at no
charge of any additional shipping cost. We will send you a prepaid label
to return the item, and ship you a replacement. You will not incur any
shipping charges. Please notify us of any of damaged, defective or
mis-shipped products within 48 hours.
After 30 days, you may
request manufacturer warranty if your item malfunctions. Audio Play Room
is an Authorized Dealer for all the brands we represent, and you are
100% covered by your purchase for warranty.
How to request a return:
Please
email us or call us to obtain a RMA number. Instructions will be
discussed with our friendly customer service representatives. All
returns must be in the exact condition and include all original packing
materials, accessories and paperwork, as in which we shipped to you.
We may apply a restocking fee if the returned products fall into these following categories:
The following items are not returnable, unless received DOA, in which we will send a replacement:
These policies help us to be able to
offer the best prices to our customers. Abuse to the return policy
leads to increase operating costs and makes it hard for us to offer the
best prices, free shipping, reward programs, and giveaways.
By purchasing from Audio Play Room you acknowledge all posted guidelines and policies.
Q: How do I place and order?
A: Just click on the products you
would like to buy and hit buy. If available you can also make us an
offer on an eligible item. Once the product is placed within your
shopping cart and all you have to do is fill out your billing and
shipping information and pay.
Q: What forms of payment do you accept?
A: PayPal is our preferred method of payment, however we accept all major credit cards too.
Q: When will my order ship?
A:
We process and ship very fast! Most orders ship same-day if ordered by 3
PM. Items ship Monday through Friday, as there is no carrier pickup on
Saturday or Sunday.
Q: Do you offer free shipping?
A: Unless
otherwise noted, free shipping is available to customers located in 48
contiguous U.S. States only. We ship using multiple carriers such as
UPS, FedEx, USPS and DHL. Audio Play Room reserves the right to ship
orders that qualify for Free Shipping through the carrier of our choice.
Q: How can I track my package?
A:
Once your order has been shipped tracking information will be sent via
email to the email address provided with your order. Emails containing
tracking information are usually sent by 6pm EST each day.
Q: Can I change my shipping address after I’ve placed my order?
A:
For your security and protection we are only able to ship to the
confirmed address listed on your received order and are unable to make
any address changes.
Q: Do you offer International Shipping?
A:
Yes, we do offer International shipping to almost all locations
worldwide for most items! For details and shipping rates please see the
shipping tab within the item listing.
Q: Will you mark my item as a "Gift" or declare a lower value?
A: We are unable to report any other value than what was actually paid.
Q: Is Audio Play Room an Authorized Dealer?
A:
We are authorized dealers of all the brands that we sell so buy with
confidence! We pride ourselves in our customer service and want you to
be 100% happy with your purchase!
Q: Can I cancel my order?
A:
All requests to cancel must be submitted through eBay and are not
guaranteed. If your order has not yet been shipped, we will make every
effort to stop your order. If your order has already been shipped, it
can no longer be canceled. We will update you within 24 hours of your
cancellation request to let you know if your order was able to be
stopped.
Q: What Happens if I wasn't able to receive my item and it was returned to the sender?
A:
If your item was out for delivery, but unable to be received it will be
returned to us. We will refund the order less the shipping fees. If
you'd like you can then submit a new order or pay for a re-ship.
Q: Do you offer repairs?
A: Some items, yes, we can help. Please send us a message, include all necessary information and pictures, if possible.
Q: Can I trade my gear in?
A: Yes! Please submit a request via eBay messaging.
Q: Do you offer promotional or discount codes?
A: Yes! We offer 10% off coupon on 95% of our items for Returning Customers within 90 days, please message us with your request.
Q: What is a Demo unit?
A:
A Demo unit is an item that has been previously used for demo purposes
or a video shoot. It is in 'like new' condition, including a full
manufacturer’s warranty.
Q: What is a B-Stock unit?
A: A
B-Stock unit is an item that has been returned by a customer with little
to no signs of wear and tear. It includes a full manufacturer’s
warranty and all original parts/accessories.
Q: What is an Open Box unit?
A:
An Open Box unit is an item that may have been used in a store demo,
used in a store display case, or loaned out to a customer to try. There
is little to no signs of wear and tear. It includes a full
manufacturer's warranty and all original parts/accessories.
Q: What does Educational/Academic mean?
A:
Educational and Academic products are for Students or Teachers, please
attach a photo of your Student/Teacher ID card or Schedule to our eBay
Message for purchase. If you are not a Student or a Teacher, you do not
qualify for an Academic Discounted purchase.
Q: If I use the Best Offer button, do I receive the Free Accessories included in this bundle listing?
A:
Unfortunately, no. Best Offers are offers that are below the price we
are asking. If we have free items with Buy It now, then those items are
no longer free to best offers. We are unable to lower prices and give
free items as well.
Q: Will I receive the exact Free items that are shown in the product gallery image?
A:
Please note that pictures of Free Items on listings are intended as a
generic representation of the free item(s) offered. Free items will be
sent to you based on our current stock at the time of sale. We will
substitute like or similar items when necessary to insure that you still
get your free item(s) with your purchase.
Q: What is eDelivery/Download mean?
A: Digital products are delivered via email, and nothing is
physically shipped to you. Most products are delivered instantly, and
will be marked as "eDelivery or Download" in these cases. Due to the
irrevocable nature of digital goods, we are unable to offer returns or
refunds for any order.
Q: Can I return Software Products?
A:
Software whether boxed or Download/eDelivery is non-returnable. Software
Compatibility: It is your responsibility to ensure a product is
compatible with your system. Many products have demo/trial periods
available, and system requirements information on the Manufacturer's
Website. If you are unsure if a product is compatible with your system,
please get in touch with us before purchasing to make sure it will
function correctly.
Q: Do you charge sales tax?
A: Yes, if tax
is applicable on your eBay purchase, you'll see this indicated on the
listing page and the tax amount will be shown on the checkout page
before you pay. We are located in Florida and collect/remit Sales Tax
for all Florida transactions. If you are outside of the State of
Florida, Sales Tax is collected by eBay.