ABOUT US:

Performance Products Warehouse (PPW) is an online retailer of ON SNOW, ON ROAD, and OFF ROAD parts.  We strive to offer a large selection of items no matter what season it is. We personally test our products, so we can recommend the best parts and products for our customers. With our highly competitive prices and exceptional service, you are sure to be pleased with the products and knowledge that you receive from Performance Products Warehouse.

Our ultimate goal is to continually provide the best pricing, service, and product information to our customers.

Shipping Options: USPS Priority Mail, UPS Ground, FEDEX Home Delivery

Shipping Time: Approximately 1-3 business days for domestic and 5-14 business days for international (some countries will require additional time for shipping, ask for more details).

International Customs and Brokerage Fees: Per Ebay official policy; The buyer is responsible for all customs, brokerage, and other import related fees. 

Handling time: 1 day

Sales Tax: 3.9% for CO residents

SHIPPING:

FREE shipping to the 48 Continental United States

**IF YOU LIVE IN ALASKA, HAWAII, OR PUERTO RICO YOU WILL NEED TO PAY FOR SHIPPING. PLEASE MESSAGE US SO THAT WE CAN GET YOU RATES**

We do combine shipping for multiple purchases. Please email us the eBay item numbers for what you want and we can give a much better shipping rate!

Once we have shipped your item, you will receive an email letting you know that the item has shipped. The email includes a tracking number which enables you to track your item as it travels from the shipping center to your residence.

The Global Tracking Number can be found in ‘My eBay’ and on the Order details page.

Shipping costs outside of U.S. will be determined by country. We only ship to those enrolled in the GLOBAL SHIPPING PROGRAM. (See details below)

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

The Global Shipping Program makes it easier for buyers in some countries outside the US and UK to purchase items from these sellers. The US or UK seller ships the item to a local global shipping provider, and the global shipping provider ships the item to you.

When you purchase an item through the Global Shipping Program:

• You pay any applicable import charges upfront. There are no additional charges at delivery.
• You get international tracking at no additional charge.

When you view an item that is being offered to you through the Global Shipping Program, you see an estimate of the international shipping charges and any import charges in the item listing. Once you purchase the item, the final charges appear at checkout.

Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global shipping provider as part of the services provided by the Global Shipping Program. These fees are in addition to any customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBAY GLOBAL SHIPPING PROGRAM BUYER TERMS AND CONDITIONS.

Import charges for items purchased through the Global Shipping Program include certain fees charged by the global shipping provider.

Import charges include:

• Sales, goods and services
• Value added taxes
• Duties
• Tariffs
• Excise taxes
• Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation
• Third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees
• Penalties
• Classification charges associated with the assignment of a Harmonized System ("HS") classification code
• Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN)
• Charges relating to the management of variances between the quoted import charges and actual costs.

STANDARD RETURN POLICY:

ABSOLUTELY NO RETURNS ON USED OR INSTALLED ITEMS.

• Item must be brand new in original packaging.
• All returns have a 20% restocking fee. Buyer is responsible for return shipping.
• Refund will be of the final price minus restocking fee minus the original shipping (if an item had free shipping, the actual shipping cost will be deducted from the refund after the 20% restocking fee)

All parts are inspected before shipment. All parts are shipped insured. If you receive a damaged part, you must notify us ASAP, so that we can file a claim and come up with an option for a replacement.

All new parts are guaranteed. If you are not satisfied with a part, you may return it within 30 days for a refund or exchange. All sales at Performance Products Warehouse are considered final.

Installed or modified parts cannot be returned. All returned parts must be in new condition in their original packaging. Labor, installation, and shipping costs are not refundable. If an item has free shipping, the original shipping cost incurred by Performance Products Warehouse will be deducted from any refund issued.

All returns are subject to a 20% restocking fee. Please insure & including tracking for all returns in case they get lost or damaged in transit back to us.

Please Note: If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 18 days to be processed.

Problems with order: Please inspect merchandise at the time of receipt. Any problems must be reported within 48 hours of receipt. All claims for shortages must be made within 48 hours of receipt also.

Order Cancellation: Performance Products Warehouse will make every effort to cancel or change your order however we cannot guarantee a cancellation regardless of date of request; if your order or part of your order has already been approved or is already in the process for shipping, then your order cannot be cancelled. Please make sure you need an item before buying.

Feedback

We will leave positive feedback for all positive transactions, and would appreciate positive feedback in return. As our customer, we assume that you expect nothing less than a positive 5-star experience from our company and that is exactly what we strive to provide. We would also appreciate a 5 star rating in all four eBay categories: Item as Described, Communication, and Shipping Handling Charges & Shipping Time.

If you are considering giving less than 5 star feedback please email us and we will do our best to resolve the situation

Questions?

Please do not hesitate to ask. We want to give you a positive buying experience. SEND us an EBay message.