Please read carefully:
Standard Delivery to Mainland UK is Free
This item is delivered flat pack with full instructions on assembly.
If
there is something wrong with your item after you sign for it, please
contact our customer service via ebay message. Describe the damage and
supply with photos showing the damage.
Your
claim will then be promptly considred and replacement parts will be
sent. This does not apply to damages caused by incorrect assembly,
normal wear, moisture damage, heat damage, misuse, or surface
imperfections on real wood products.
Upon
arrival you must examine your order for transportation damages.
Damaged packaging may indicate that the product is also damaged. In
this case, please refuse the order and submit a damage claim via ebay
message within 24 hours. We will immediately start working on your case
and keep you informed.
Claims
for non-delivery must be made within 2 working days. Claims for
shortages and damage must also be made within 2 working days of receipt
of goods. If carrier damage, goods should be refused, or if accepted
details of damage made clear on delivery documentation.
If
goods are damaged or lost by the carrier in transit or refused by
customer this should be clearly seen on our carriers website's. Should
this be the case we can raise a claim and despatch immediate
replacements zero cost to customer.
Delivery
will be made as per the eBay delivery estimate shown at point of order
to Mainland UK customers. If you have a specific date required for
delivery please inform us at checkout via 'add message' with a preferred
specified date or contact us immediately before or after ordering.
(Delivery is made Monday to Friday 8am to 7pm working days Only We can't guarantee specific times).
Deliveries are to 'front door' only & not to room of choice or into the property.
Deliveries to flats or apartments are only made to ground floor only due to time restraints & health & safety reasons.
Please
make sure to leave your mobile phone number when you place the order.
Please ensure that somebody is available to sign for the goods when
delivery is made as re-delivery charges may apply.
Unfortunately
due to our strict compliance with both the Paypal & Ebay Seller
& Buyers protection policies we cannot accept address change
requests via email or in 'notes to seller'.
If
this happens then we will have to refund the order & request that
you place the order again. To avoid delays & unrequired hassle then
please ensure that you add the shipping address correctly.
We
can deliver products throughout the UK, by working in line with the
UK's leading logistics partners. We will ship your order using the
fastest, safest, and most reliable method possible. We will ensure your
order reaches you with the minimal amount of fuss, and our fully tracked
delivery solution will keep you updated at every touchpoint.
Our
delivery is based on postcodes classed as the UK Mainland, for
postcodes outside of these areas a delivery surcharge may apply. An
example of these can be found in the table below:
AB, *PO30-41 3-4 Working Days £70
PA36, PA38, PH15-41, 45+ 3-4 Working Days £85
*IV, KA27-28, *KW, PA20, PA41+, PH42-44 3-4 Working Days £105
*HS, *ZE 3-4 Working Days £120
*GY, *JE (Excluding Alderney & Sark) 3-4 Working Days £140
*IM 5 Working Days £155
TR21-25 5 Working Days £170
*BT 7 Working Days £170