Pursuant to article 5 of Legislative Decree 185 of 1999, the customer without a VAT number has the possibility of withdrawing from the contract/order stipulated on the Internet without any penalty and without the need to give any explanation, in compliance with the following conditions .
The right of withdrawal expires:
* For lack of the essential condition of integrity of the goods (packaging and/or its contents) * Even partial use of the asset and any consumables * For failure to return the receipt sent in the delivery package * The lack of the original external packaging and/or internal packaging * The absence of integral elements of the product (accessories, cables, manuals, parts...) * Damage to the product for reasons other than its transport
In the cases indicated above, we will return the purchased goods to the sender. Customers who purchase personalized goods cannot exercise the right of withdrawal.
In order to exercise this right of withdrawal, within a period of 10 (ten) working days from receipt of the ordered products, the customer must send a registered letter with return receipt to the address indicated below. The Communication may also be sent, within the same term, by telegram, telex and facsimile, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
The Communication must contain:
1. the manifestation of willingness to make use of the benefit granted by Legislative Decree No. 185 of 22 May 1999 2. the indication of the product/s for which you decide to exercise the right of withdrawal 3. the data relating to the means of reimbursement of the amount paid: Pay Pall address, or bank details of your current account (to allow the refund of the amount due).
To obtain a refund of the amount, the customer must, at his own expense, return the purchased products to the following address "PIANGIARELLI E QUINTABA' srl – Contrada Montalbano, 13C – 62100 MACERATA"
Payment must be made within 3 working days following that of the declaration of withdrawal.
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