Shipping and Billing:
- We only accept payment from, and ship to, Confirmed PayPal addresses.
- We ship 99.9% of packages the same day if ordered before 2PM PST.
Warranty:
- The Retrax IX features a 2 year warranty. This warranty is to the original owner and is non-transferable. Retrax makes every effort to assure that its products meet high quality and durability standards to the original retail consumer/purchaser of our products that each product be free from defects in materials and workmanship.
- This warranty provides coverage against defective materials or workmanship. The warranty is void if the product has been damaged by accident, unreasonable or improper use, neglect, improper service/installation/removal, modifications, acts of God, normal wear and tear or other causes not arising out of defective materials or workmanship. Interference of this product with other installed accessories or trailers is not covered under this warranty. Consequential and incidental damages are not covered under this warranty.
Returns:
- Returns are accepted within 30 days of receipt of item.
- Please contact us prior to return for information about how to handle returns.
- Returned items must be in the condition you received and in the original box.
- Refund will be processed once your return is inspected by our fulfillment center.
- If the buyer has made an error in their purchase the buyer must be charged for return shipping.
- For money back returns there is a 10% re-stocking fee.
- Retrax products covers cannot be returned or swapped out after they have been installed.
Payment:
- eBay Immediate Payment via PayPal.
Questions:
We're here for you!
We are proud to offer quality service and we want your transaction to go perfectly. Take advantage of our customer service representatives who are here to help you; contact us on eBay. Thank you for your interest and we hope to do business with you!
Monday8:00AM - 6:00PM
Tuesday8:00AM - 6:00PM
Wednesday8:00AM - 6:00PM
Thursday8:00AM - 6:00PM
Friday8:00AM - 6:00PM
Saturday9:00AM - 4:00PM