Delivery Information
Here at citygarden2014 we endeavour to despatch all orders received before 12pm Monday to Friday on the same working day using a next working day courier based delivery service. If your order is received on a non working day or public bank holiday your order will be despatched on the next available working day. You may specify a place for them to be left safely and in the dry when placing your order. We ensure orders are despatched promptly and are packed correctly and we strive to ensure the item ordered is the item received in the time expected. Due to being human and relying on a third party road based delivery network, delays can sometimes occur which are out of our control and we will rectify a problem caused by us.
Delivery destinations. We can deliver to most areas of the UK, however the highlands and Islands are not always available. Some postcodes may incur an additional charge which we can ask our delivery courier for. Please ask for more information regarding the following postcodes: AB31-38, AB40-56, KA (except KA27 &28), IV1-28, IV30-32, IV36-49, IV51-56, IV63, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, and ALL Islands (including the Channel Islands)
Damages and Returns A signature is acceptance of a item in good condition. In the event your item is damaged or unsatisfactory please do not accept delivery. If the order has been left without a signature under your instruction then the order is left at your own risk and we cannot be held responsible for theft or damage after the event of delivery. We pride ourselves on our ability to always work with you to resolve a problem.