We hope that a culture of mutual respect is always upheld, if there are problems or other things, you can contact "Brothers_plants'87" first, because all mistakes are not entirely with us and can certainly be resolved properly, so if anyone gives 1-3 stars and negative reviews, apologize we will block.

“Please read our Shop Info and our Term & Condition before you order. Our shop info & Term Condition is a basis of transaction agreement for each parties (Buyer & Seller).”

Plant Description :

 “ Photos are for reference only (The plants sent will be more or less like in the photo).”

  " [ Plants are sent only the tubers / leaves will be cut when they are packed and shipped ] "


Term & Condition :

1. General Term

1.1. By purchasing plant overseas, customer are aware that plant might not be in its best condition

when it arrives due to long transportation process and plant state (with or without root). It will take

some times to recover.

1.2.It is with best assumption that customer has the knowledge and experience to take care of the

plants.

1.3.It is customer’s responsibility to understand whether the plants are forbidden or not in their

country and understand the import requirement in their country.

1.4.Customer shall input the phone number and email address for DHL/EMS info. Many failure of

delivery caused by Customer Uncontactable. DHL Express requires acceptance signature on

delivery.

1.5.We don't accept cancellation order after 2 days order received.

1.6.We accept return for dead plant,but not for dead leaf.



2. Export Process

2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address

will be a reference for all Export Documents.

2.2. We don't accept any request shipping with declare as Non Plant or other illegal action.

2.3. Please note that some countries require Import Permit or other document. It is customer

obligation to provide the required Import Permit. For example :

a. Customer from Canada is required to provide Import Permit.

b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic

Application for Certificates) from The Horticultural Marketing Inspectorate Government of

United Kingdom.

c. Customer from USA shall provide import permit for purchase more than 12 plants.

2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It

usually takes 10-14 working days.



3. Custom & Shipping Process

3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled

up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as

secondary packaging.

3.2. We will provide tracking number Etsy System.

3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In

term of delay, Customer shall contact DHL/EMS contact centre/ local call centre.

3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already

passed the quarantine inspection and meet customer’s country requirements.

3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of

bad preparation by Our Team, customer may propose plant replacement. To be eligible for plants

replacement, pictures or video of the plants conditions must be sent as a proof,

within 24 hours after plants arrival.


By ordering a factory, the customer agrees to be bound by the terms & conditions.  


Happy shopping.... 🙂🙇🏻‍♂️🙏


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