Spedizione Standard

Tutte le spedizioni avvengono tramite DHL. I tempi di consegna sono dai 3 ai 7 giorni lavorativi.

Cerchiamo di spedire tutti gli ordini fatti prima delle 14.00 nello stesso giorno; in caso questo non sia possibile, la spedizione avverra' entro 2 giorni. 

Tutti i prodotti vengono spediti tramite spedizione tracciabile. Nello sfortunato evento di un pacco smarrito, verra' seguita la procedura indicata dalla compagnia in questione (DHL)

Nel caso il prodotto ordinato non sia disponibile in stock al momento dell'ordine, il cliente verra' contattato entro 2 giorni e informato sui tempi di consegna; potra' quindi decidere se attendere che il prodotto arrivi o cancellare il suo ordine, ottenendo un rimborso.


Spedizone Express (Giorno Dopo)

Offriamo un servizio di Spedizione Express che vi consente di ricevere un prodotto nel tempo consentito piu' breve.

Una volta spedito, il prodotto impieghera' un giorno per essere consegnato.

Si noti che i tempi possono variare a seconda della citta' di destinazione.

La Spedizione Express ha un costo extra rispetto a quella standard.

Abbiamo la Garanzia Miglior Prezzo su tutti i prodotti con il logo visibile all'angolo sinistro superiore;

Nel caso il clienti trovi su eBay lo stesso identico prodotto nelle stesse condizioni, per un prezzo inferiore, su un annuncio "Compra ora", verra' rimborsata la differenza di prezzo piu' un ulteriore 10%.

Il nostro obiettivo e' rendere l'acquisto sicuro e conveniente per il cliente.

Termini e condizioni

1. Il prodotto con cui metterete a confronto l'oggetto da noi venduto, deve essere nella stessa condizione, avere la stessa manifattura e le stesse caratteristiche del          The item you are comparing with has to be in the same condition with the same make, feature, be a buy it now listing, and be from a UK based seller 2. Claim for a difference refund has to be made within 10 days of date of purchase 3. Item listing has to be listed before date of purchase and the seller must have a feedback score of at least 100, with at least 5 items currently for sale 4. The person making the claim can't be the same person selling the comparative item 5. To make a claim send the item number of the other item, if it meets the conditions a refund will be paid for the difference plus an additional 10% of the difference within 3 days via PayPal

Refunds

We are more than willing to issue refunds, which is why we offer a no questions asked money back guarantee. If you are unhappy with your item for any reason or if there was any problems just send it back to us for a full refund, as long as the item is in the same condition as it was when it was sent out to you. The procedure for refunds is:

1. Send us a return request via eBay letting us know that you would like a refund
2. Once it is accepted we will send a refund tracking number to you, please attach this to the parcel somewhere either outside or inside. Please note if you do not do this it may take longer to process your refund
3. Once we receive the item and check that it is in good condition we will issue you a full refund, minus shipping costs
4. Please note you will be liable for shipping costs, unless it was a fault with our listing or the item was damaged or unusable. Refunds without id numbers may take longer to process. Refunds will not be accepted until a return request is made if you don't know how to make one click the link at the bottom of this page for more info

Exchanges

As well as refunds you can always exchange an item, if this will make the item more suitable to your needs, please ensure the item is still in the same condition we sent it out to you and still in its original packaging.

The procedure for exchanges are:

1. Message us to let us know that you would like to exchange and item, and what item you would like instead
2. If the item you asked for is in stock we will give you a exchange code, please attach this to the parcel somewhere either outside or inside. Please note if you do not do this it may take longer to process your refund
3. If the replacement item you requested isn't in stock , then you can still keep the item or get a full refund by following the refund procedure
4. Once we get the item back, and it is in the same condition , we will send out the replacement item, there is no need to open a refund request in this case
5. Once the item reaches us we will pay for the shipping to get the replacement item out to you​​​​​​​

How do I know if your items are fake or real?

We only stock genuine item or brands, we have been trading for over 30 years and have always dealt in genuine goods only. We sometimes stock item which are based on popular trends and styles, all brands and makes are clearly stated on the listings.

Who do you use for deliveries?

We use several courier companies for deliveries, domestic orders are sent via Royal Mail or DHL and international orders are sent via express DHL services for most countries or Royal Mail for some remote locations.

How long does an item take to arrive?

We dispatch within two days at most and first class delivery tasks between 1 - 3 days to arrive. International orders depend on DHL/Royal Mail timings

What countries do you ship to?

Our regular shipping includes UK , Europe and USA. Shipping to other countries can be arranged, please message before purchasing.

Can I exchange or refund a item?

Yes you can, check the tab above

What happens if an item gets lost, or is damaged in the post?

If you haven't received an item within 4 days of us dispatching it, let us know and we will make a lost item claim on your behalf and then refund you the money or send our a replacement, or you can make a lost item claim yourself, please note we cannot be held liable for an issues with Royal mail but we will try help in any way possible

What if an item isn't what I expected?

If you receive an item and for whatever reason it isn't how you expected you can always give it back to us for a full refund. If in the unlikely event there was a problem with the listing then we will also refund full postage

How do I know if an item fits?

All sizes are clearly stated in the listing. Please note some items have different fits such as fitted baggy etc. and this is stated on the listing as well. If you do receive an item and it doesn't fit you can send it back for as different size or refund it

lease leave us feedback after your transaction, we read and value all feedback received. We will leave feedback for you regardless of whether you have left it for us or not. Please note in the unlikely event there was a problem with the transition please contact us and give us a chance to rectify the issue before leaving feedback. We reserve the right to stop any after sell service such as answering questions or exchanges if you leave us negative feedback without at least notifying of us of the problem

eBay also allow every buyer to leave DSR ( Detailed Seller Rating) on each transaction, this is anonymous ratings left which gives more detail on the service you have received, if you can then please also leave us DSR and we will try our best to give you a 5 star service every time.