IMPORTANT
Please do NOT believe Ebay's suggested shipping rates
as they are NOT correct for Canada!
Ask me how much shipping is to your location
Send me your Province / State, Postal Code / Zip Code, Country
Shop with Puddleduck Cottage and Buy with Confidence!
Points of Interest:
Due to severe arthritis and other maladies, I'm
downsizing my home to get ready to move into a senior’s residence. I sadly must
part with my treasures, collectibles and crafts. I apologize for the poor
quality of some photos as I shake a lot now and keeping a camera steady is
difficult. Also, I use my printer’s scanner and at times it does not let the
true quality of the item show through. There are also props that are used to
take the best angle of an item - these props are not included in the sale.
I strive to be accurate in all my listings, but
sometimes mistakes do happen. If you have a question about something you see
please feel free to contact me for clarification.
Shipping and Handling Fees:
• Once paid, items
are shipped from Canada in 3 business days, but if it is a Fri/Sat/Sun/Holiday,
it will be shipped out within 1 or 2 business days after.
Combine Shipping Discounts:
• There are many
items for sale in my Ebay Store: Puddleduck Cottage. I will combine ship and
give discounts for multiple purchases (unless you win a best offer --- then the
bargain is already there).
Instructions on how to buy and get an invoice
before paying:
• To purchase
multiple items and get the discount (if applicable) and combined shipping, just
go to the item and commit to buying it, BUT, when you get the PayPal / shipping
notation, get out of that screen (don’t worry your request will be in the Ebay
purchase system).
• Go to the next
item you are interested in purchasing and follow the same instructions as
above. Same for third, fourth, etc. items.
• Your items will
be found in the shopping cart.
• I’ll get notice
from Ebay to send you an invoice. This is where the combined shipping comes
into place. It is also where I will amend the invoice to show the discount for
multiple purchases.
• Sounds all
complicated but trust me it is relatively very easy to do.
Payment Methods and Unpaid Item Policy:
• Only PayPal is
accepted and I only ship to PayPal confirmed addresses.
• Payment is
expected within 2-days of you committing to purchasing an item(s).
• If you cannot pay
within that time frame, you must contact me prior to purchasing so I can make
notations on the account.
• If payment is not
received within the stated time period --- unless arrangements have been made
prior to sale --- the item will automatically be reported and filed with Ebay
as “unpaid reminder case”. Please don’t let this happen as it causes a lot of
wasted time and energy for both of us and you will get a negative strike remark
on your performance with Ebay (which is considered a serious infraction). This
is Ebay’s standard unpaid item policy – no exceptions!
• International
Buyers: import duties, customs excise tax, other taxes and charges are not
included in the item price or shipping cost. These charges are the buyer's
responsibility. Please check with your country's customs office to determine
what these additional costs will be prior to purchasing.
Return Policy:
• All sales are
final. Returns will be accepted only if you received a wrong item - no other
reason will be accepted.
• No refund or
exchange for any of the following reasons: “you don’t like it”, “item does not
meet your expectation”, "size does not fit", etc. Please read item
description carefully before making your purchase to avoid any future disputes.
• All claims must
be made within 14 days.
• Shipping and
handling fees are not refundable. Return postage is not reimbursed.
As with almost everything, communication is the
key to a successful transaction for all parties. If there is a problem, please
let me know what I can do to make the situation right, but remember, sometimes
the customer is not always right!
Feedback:
• Once you have
received your item, I kindly ask if you would please leave my store 5-star
positive feedback. Of course, once I get your feedback I will also leave you
positive feedback too.
• If there is a
problem with your item that would prevent you from leaving positive feedback,
please contact me before you enter a neutral/negative remark to see if there is
a remedy to your situation.
Thank You:
• Thank you for
your interest in my store Puddleduck Cottage. Please come again soon as we hope
to do business with you again and don’t keep us a secret, share us with your
family and friends.
Regards,
Puddleduck Cottage, Toronto, Ontario, Canada