Here at Gudz, we are dedicated to making sure that our customers receive the best experience possible. We value customer loyalty and our business is one that can be trusted and relied on. We promise that you will be satisfied with our services as the products that we sell are nothing but high-quality products.

Based in the United Kingdom, we differ from your ordinary high street shop, by being both available to our overseas customers and to our local customers 24/7. This means that you can shop with us from the comfort of your own home, making shopping for the finest products; easy and stress-free. We have ensured that navigation around our website is extremely simple, helping you find the products that are right for you, adding them to the cart and then checking out. You can trust us to deliver the products safely and on time, leaving you with a smile on your face.

You may find it difficult to choose a particular product and this is where we have once again stepped in to provide you with honest product reviews. If you still have any doubts, feel free to ask questions and we will be glad to assist you with your queries.

We welcome ideas on how we can make our services better suited to your needs. Our ever-increasing customer base indicates that we put our customer?s gratification before anything else. So, give us a try and we are confident that you will be back for more.

If you require further information on our products, our company, your order or anything else, please click here to contact us and we would be happy to help.

We at My Gudz understand that payment can be a stressful part of shopping. Therefore, we have strived to include a wide range of payment options for your use. These options include:

• PayPal
  
• All major credit/debit cards (Visa, MasterCard, Visa electron, Solo, Delta, Maestro)
  
• Bank Transfer
  

Our policy at Gudz is to process and despatch orders within 24 hours to ensure your goods get to you safely and quickly. If a situation arises where, for any reason, your order will take longer than 24 hours, we will contact you immediately, offering our apologies and the reasons for the delay.

Orders are shipped by Royal Mail or via courier. Royal Mail terms and conditions state that a parcel is not considered lost unless it has been in the postal system for over 14 days for UK mainland orders and 25 days for international. If your parcel is unfortunately undelivered or lost, please first check with your local post office to see if it is being held for collection. Failing this, please do not hesitate to contact us and we will strive to sort out a replacement package.

Please note, we are unable to send you a replacement package until it has passed the time frame specified for lost packages. Furthermore, we only consider processing claims for lost items within 90 days of dispatch.

We want you to be totally satisfied with every purchase you make with Gudz. If you are not completely happy with your purchase, simply follow the returns procedure by contacting us through eBay or directly at our registered email address indicating the reason for return along with your eBay user ID.

Goods need to be returned within 30 days of delivery. Goods should be unopened, unused and in its original condition including all packaging, product boxes, labels & tags.