Who We Are
  
We at Purity defined have been sourcing and handpicking a large and eclectic range of items from craftsmen and artisans in villages and cities across India for many years. Purity defined aims to deliver the most unique, original and creative works of craftsmanship and artistry. With warehouses and offices in Jaipur & India, we strive to choose only the highest quality pieces made with the greatest attention to detail. We hope to inspire with our selections, as well as provide additional means for artisans to sell their crafts and earn additional income. 

Outstanding Customer Service 

At Purity defined we treasure our customers and aim to deliver the highest level of customer service. Honesty and integrity are center to our business, and we understand that in order to be the best on eBay we must deliver items exactly as they are pictured and described. Moreover, we make it one of our central goals to answer questions as fast and as thoroughly as possible. 

We'd Love to Hear from You 

We are intimately connected to our customers and love to receive questions, comments and suggestions. We normally respond within 24 hours except Saturday & Sundays.

 We accept payments via PayPal.

Please note that you do not need to sign up with PayPal in order to checkout through PayPal.  

 

Item is marked as 'SYNTH' on the package but this bag is made from real goat hide, we have to do this to avoid buyers from additional custom charges for real leather product.
Item will be shipped by FedEx,Aramex or DHL, within 3 business days after receiving full payment.

  All items are dispatched from our warehouse in Jaipur, India. The rates are the same for all countries. Regular delivery time is 10-21 business days. For an additional fee we offer 5-7 business days or 3-5 business day delivery service with international couriers (i.e. UPS, FedEx, Aramex). Please contact us for rates on expedited delivery.   
    
 
      Customs Duties and Taxes       
      
      All items are shipped from India, and some countries will charge the buyer duties or taxes on international packages at the point of delivery. In general most of our customers do not have to pay any customs or duty charges.

 

Guarantee and Return Policy   

We understand that some buyers may be skeptical of buying directly from India. Please rest assured that we strive to maintain the highest Western standards of quality and service. Moreover, we offer a complete guarantee on all the products we sell and will accept returns and refund the item's selling price if for any reason you are not satisfied with your purchase. Items can be returned to our office address. In case of any defect, damage or loss in transit we will arrange prompt replacement at no additional charge.

 

We consider your feedback is as important as sale. Please do leave your feedback after receiving your ordered item and if you are not satisfied with the product or service then before leaving any negative or neutral feedback please do contact us. We will definitely resolve the issue if any and will give you refund if genuine. Your POSITIVE FEEDBACK is asset for us.