Shipping

1.All items will be shipped within 1-10 business days after the payment finished.

2.By DHL ,UPS,Fedex,TNT, EMS,which normally takes 3-10 days to arrive,

3.International shipping requires more complicated shipping procedures(such as both countries customs, transit stations etc.), also will effect by many factors, such as holidays, weather conditions etc, so it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.

4. Import duties, value added taxes and any other charges are not included in the item price or shipping costs.(tax details can ask your customs)

Company

We are professional stage light Manufactory.we specializing in manufacturing Led stage lights:moving head+par can+wall washer+laser light+effect light and so on...Our lights have been installed in various domestic and international stage, use in Guesthouse, Hotels and other public and private places, etc., and exported to Europe and America more than 80 countries and regions.Details pls visit our hqlite web or facebook .

All lights passed CE/ROHS certifications.

Treat every customer by heart!

Payment terms

1. We accept Paypal payment.

2.  If the mail and PAYPAL address inconsistencies, we will shipping by PAYPYL address.

3. we reply message time:winthin 24 hours(not inlcude holiday) .

Return

/Refund

Pls note:All return shipping fee must csutomer pay!!!

1. If package lost in shipping, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.

2. This product comes with 30-Day Money Back Guarantee.

3.If you receive an item and it doesn't work properly , we have a 100% refund/return policy. We will ship you a new item or refund your money for the full sale amount.

 buyers contact us  for the returning address.

Feedback

 We sincerely hope you can leave a positive comment and Detailed Seller Ratings if you like it and appreciate our customer services. Thanks for your time and cooperation:

1.Please email/message us before leaving negative and neutral feedback. We will try our best to solve the issue. Your satisfaction is our first priority. We appreciate your positive feedback.

 2. when you receive the package ,please open the package and check all items before you sign. If the item are broken ,please ask delivery company to make:damage certificate(this must be done within 48hours after u received lights)otherwise ,we will can’t provide any warranty and refund.send the complaint NO. To us.also pls take us broken photoes that have the shipping tracing NO. On package(this we will need to apply china shipping company help solve also)

 3.We are real manufacturers , quality assurance, affordable, if you need any more,please contactus for Negotiate .Thank you

 4. if any question,please contact us ,we will try best to resolve the issues, negative feedback does not solve anything.

 Packing

PE bag with Kraft carton for normal pack; special as flight case pack 

Quality control

We control the quality by 3 steps:

the workers will check them one by one again when they finish them, after the workers finish produce. After 24 hours testing,our QC will check them all again before they be packed,.the package worker will check them again to make sure everything is ok.

Warranty

15 months

After-sales Service

If there is the problem with the product, firstly you need send the picture or the video to us,we will check what’s the problem , if the problem can use the part to solve ,we will offer you the replacement for free.