Shop home
In-Ceiling Speaker System with Ceiling Mounted Subwoofer - 4x NCSP6 6.5" White
Product Code: SSF5117
 60 Day Returns Policy Free Delivery On All UK Orders 100% Secure PaymentA versatile commercial ceiling speaker system for background music in bars, pubs, and restaurants. Includes a mixer-amplifier, a slave amplifier, four ceiling speakers, one ceiling mount subwoofer with a bracket, all required cables. In this restaurant sound system, you'll find Power Dynamics' NCSP6 in-ceiling speakers. These feature a 2-way coaxial driver configuration with separate 6.5-inch woofers and half-inch tweeters in each unit, ensuring efficient reproduction of a wide frequency range. This setup includes the Fonestar POWERBASS-8TB subwoofer, enhancing the low-frequency output of the system and complementing the full-range speakers. It comes with a ceiling-mount bracket to save floor space and is fully compatible with the 100V system design. The PRM240 mixer-amplifier is paired with the PRS240 100V slave amplifier to boost the system's power. Bluetooth technology facilitates wireless audio streaming from your smart devices, with the USB/SD MP3 player facilitating playback from USB sticks and SD cards. Multiple line-level inputs are provided for connecting devices like CD players and laptops. It also has microphone inputs, including two with XLR connectors and switchable phantom power/mic priority for condenser and dynamic microphones to make announcements. Key Points
1x Fonestar Subwoofer Speaker with 100V Lne Transformer - White 1x Fonestar Ceiling Support for POWERBASS-8TB / 8TN Subwoofers 1x Power Dynamics 952.154 PRM240 100V 5-CH Mixer-Amplifier 4-Zone 240W 1x PRS240 100V Slave Power Amplifier 240W 1x PD Connex CX94-05 Cable 2x RCA Male -2x RCA Male 0.5m 1x PD Connex RX12 2 Core Copper 100v Line Speaker Cable 100m BBA5640 - Low Profile Ceiling Speaker 100V 6.5" - Commercial Installation Systems PD NCSP6 The NCSP6 commercial ceiling speaker can be easily installed by cutting out a hole in the ceiling the size of the speaker’s diameter. The swivel clamps then ensure secure ceiling suspension and a flush-fit placement making it blend into the surroundings. This 100V ceiling speaker is perfect for commercial installations of any size. They are even suitable for multi-zone arrangements, where speakers can be used in multiple rooms to play the same or different music with individual volume controls available on the connected amplifier. Featuring switchable power taps, rated at 7.5W, 15W and 30W, this commercial ceiling speaker allows additional speakers to be used for synchronised playback. Switching between the taps means that you can add more speakers for louder coverage throughout the venue without the risk of signal loss. This ceiling speaker for restaurants, bars and other commercial venues delivers high-quality audio from its two-way design. Featuring a 6.5-inch woofer driver and ½-inch tweeter in a coaxial alignment, the NCSP6 handles a full range frequency response to create an enjoyable atmosphere for your customers with suitable background music. The NCSP6 has a low-profile bezel design, further encouraged by the included grille that magnetically clips into place. This ceiling speaker is simple to install and seamlessly blends into the surrounding for an unobtrusive, unnoticeable appearance. Key Points
Features
Specifications
BBA6201 - 100V Wall, Floor or Ceiling Installation Subwoofer - 120W White POWERBASS-8TB Passive compact sized subwoofer speaker system with an 8-inch precision bass driver and ported enclosure in a White (RAL 9003) finish Powerful 120W RMS - 103dB@1m with a switchable low pass-filter and flush controls with rear mount speaker wiring terminals for a seamless appearance Euro/pheonix style input and output connectors for easy inclusion into 100v audio systems, ideal for new installs and existing systems Install friendly design with 6-Ohm low impedance mode and 100v line operation with tappings at 7.5/15/30/60/85 and 120W Includes wall mount brackets and can also be ceiling mounted using the additional plate system which is perfect for shops, restaurants and commercial locations Key Points
Features
Specifications
BBA6204 - Ceiling or Wall Support Bracket for POWERBASS-8TB / 8TN Subwoofer POWERBASS-CMB Mounting plate for the Fonestar POWERBASS-8TN/TB installation subwoofer Heavy-duty steel plate supplied with all fixings Black powder coat finish (RAL 9005) Allows safe and secure fitment of the POWERBASS subwoofer to walls and ceilings Plate dimensions 439mm x 16mm x 279mm Key Points
Features
Specifications
DDA1431 - Power Dynamics P RM240 100v PA Mixer Amplifier Public Address 4 Zone 240w The PRM series is a series rack-mountable amplifiers that can either be used as 100V amplifier or as a standard low-impedance amplifier. These amplifiers are equipped with Bluetooth receiver and USB/SD ports for MP3 playback including a bright LCD display with ID3 Tag. All PRM amplifiers are also provided with a switchable XLR input with 24V Phantom Power especially for paging and condenser microphones. Especially designed for applications such as paging announcements intercommunications background music broadcasting in industrial plants etc. Features
Specifications
DDA1437 - Power Dynamics PRS240 Rack Mount Slave Amplifier 100v Audio Installation 240w A boost amplifier for use with the Power Dynamics PRM-series amplifiers providing additional power if desired. Comes with balanced and unbalanced inputs as well as 8 ohms and 100V output options. Features
Specifications
JJA4728 - CX94-05 2x RCA Male - 2x RCA Male Phono Audio Signal Cable OFC Lead, 0.5m PD Connex professional HQ 05 meter 2x RCA (M) - 2x RCA (M) OFC signal cable. This extremely flexible signal cable is fitted with high quality metal RCA connectors and guarantees a trouble-free and reliable signal transmission. Supplied including cable tie. Features
Specifications
JJA0018 - 2 Core Copper 100v Line Speaker Cable Heavy Duty, Black 100m Heavy duty 2 core speaker cable suitable for 100V line PA speaker installations. A 100 meter reel of excellent quality speaker cable suitable for making your own cables at exactly the lengths you require. The heavy duty double insulated speaker cable can have speakon, jack, phonos or just bare wire connectors at each end, whatever suits your needs. The cable has stranded copper conductors with red and black inner insulation and overall black PVC sheath for maximum signal transfer at perfect quality. This product is ideal for any DJ or installation where you need to make your own custom length cable with whichever connectors you require to get the job done. Features
Specifications
*WE OFFER FREE STANDARD UK DELIVERY ON ALL UK ORDERS!* Choose our standard UK delivery service for FREE delivery! A tracked service is available when you select a 48 hour or 24 hour courier service. Your tracking number and courier information will be emailed to you once your item has been dispatched. Regardless of which delivery option you have chosen, a standard confirmation email will be sent out for all orders upon dispatch. What do I do if I have not received my delivery? If you have selected standard UK delivery, please note that this will take 1 - 5 working days (excluding weekends), and is subject to disruption during peak times of the year such as Christmas. If you have not received your delivery within the specified length of time, then feel free to contact our customer service department through the eBay messaging system. How much does the delivery cost and how long does it take? We offer free standard delivery, and offer a paid express delivery service & international service. The cost of express or international delivery is in the listing, under the Postage & Payments tab, as well as the estimated delivery date. Due to our carriers charging extra for Highland and Islands, we need to pass this charge onto our customers. Please put your postcode onto the "Postage & Packaging" tab to get an accurate cost before you purchase. Which delivery companies do you use? The courier chosen to deliver your parcel(s) will depend on the size and weight of the goods you have purchased, as well as your location. We use DPD, Royal Mail, UK Mail and Hermes for UK deliveries, and DHL for international deliveries. As soon as your order has been dispatched we will email you with the details of the courier along with a tracking number if you have selected 24 hour or 48 hour couriers. Where do you deliver to? We deliver to the UK, Ireland and internationally covering most of the EU, including:
Countries within Europe that are not eligible for delivery include:
For full information on locations which are not eligible for delivery, check in the listing under the Postage & Payments tab. Need more information? If you need to know anything more on our delivery services, couriers & delivery methods; contact our Customer Service department through the eBay messaging system. All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us. Should the item be returned to us we will have to charge for re-delivery. For orders cancelled after despatch you must follow our returns procedure. The customer is responsible for both the outgoing and return postage costs. Thanks for shopping with ElectroXtra. At ElectroXtra, our customers have a 2-year electrical and mechanical warranty on all online purchases effective from the day the order was received. All of our customers also have 60 days to upgrade, replace or refund their orders. Summary:
UpgradesWithin 60 days since purchasing your package, if you decide you want something with a little better you can send it back to us and we'll happily upgrade your order, however what is sent back to us must return brand new and include your products' original box and all of its original contents and inserts (such as the booklet). To begin your upgrade process, you need to contact our Customer Services Department through the eBay messaging system, who will assist you with your upgrade and send you a RMA number for the return of the existing item. Rest assured, our team are entertainment industry experts and are there to listen to and discuss any ideas or issues you have with your product, imparting wise advice on which product would be ideal for your requirements. It is important to note that accepting any upgrades will result in having to pay the difference in the cost of your upgrade, along with any carriage (postage) fees that are applicable. ReplacementsWe take great care in our packaging process but in the event of your parcel arriving damaged or if you notice a manufacturing fault of any kind, you're within your rights to a replacement within 60 days of purchase. To request a replacement, please contact our Customer Services Department through the eBay messaging system, stating your issue and we'll assist you in this process. This normally will consist of receiving an RMA number, sending the item back to our distribution centre where our team of engineers will ascertain the situation and send out a replacement accordingly. Returns & RefundsWe want to ensure you are happy with your purchase, so ElectroXtra's promise is that if you have any issue with your chosen products within 60 days of ordering, be it an unwanted item, damaged or faulty you can simply return what you bought for a refund. Unwanted ReturnsIf you're within 60 days since placing your order and your item is still in an condition 'as good as new', you are able to return your item back to us for a refund. Customers must contact our Customer Support Team through the eBay messaging system to inform them that they'd like to return an unwanted item and our team will then provide you with a RMA number to attach to the packaging before sending it back to us at our distribution centre. Customers must pay for any costs related to returning the item as we do not offer a collection service for unwanted items. Please note: If our team receives an item back that in a quality that is not ‘as good as new', a restocking fee may also apply. Faulty & Damaged ReturnsIf you've discovered a fault with your item within the first 60 days since your order, we'll be happy to exchange the item for a new one at no cost to you. However, if you'd prefer a refund instead on your purchased item, we'll also be happy to process a refund. Please reach out to our customer service to return a faulty or damaged item. We'll need to issue you a RMA number for the return of this item and also sort out a collection time for us to get the item in mention picked up from you, assess the item and then if applicable, process a refund. If you have found yourself with an item that you bought from us over 60 days ago, refunds are no longer accepted but you can still return items to us for repair within your 2 year warranty. WarrantyYou have a 2 year warranty on your purchase, this means if you go over your 60 day limit and your product breaks, you can send it back to us* and we can attempt a repair. However, if we discover that the product has a manufacturing fault that results in the item being unrepairable we will instead offer a replacement for you. If during our investigation, we've discovered any user error or misuse with the item, we will instead provide you with an engineer report of the problem and advice on how to prevent future damages, as well as reach out to you to discuss proceeding further. The warranty will run for a maximum of 2 years from your purchase date. If a replacement is issued, this does not result in a new warranty being provided. *All warranty returns that are sent back to us will be at your own cost, whether that is postage costs or any other additional carriage fees. We can reimburse up to a maximum of £20 if the product is found to have a manufacturing defect. Help Us to Help You - RMA NumbersPlease note: We DO NOT accept any returns without a valid RMA (Return Merchandise Authorisation) returns number attached to the outside of the packaging. To clarify, this is so that we can offer you the highest quality Customer Service and we are able to track your return when it arrives back at the distribution centre. Any returns without an attached RMA number will, unfortunately, be rejected on arrival. As mentioned you must retrieve an RMA number by contacting our Customer Services Team through the eBay messaging system. Your return will be evaluated by our engineers to determine the validity of the case at hand, if the product is found to be in a used condition or indeed there is anything missing from or including the original box we reserve the right to deduct reasonable costs in relation to the condition we have received your return. Please inform our Customer Service Team through the eBay messaging system upon submitting your case if there has been any accidental damages, as this will help your refund case. Finally, if any items, accessories or packaging are scratched, damaged or missing upon arrival with us, you will need to make a claim with the courier company that you shipped the item with to avoid deductions. Upon request, we can provide photographs for you to supply to the courier, however, we cannot be held liable for the cost of this loss. How do I find the item number or product code? When you contact our customer service department, you may be asked to give the product code or eBay item number of the item. The eBay item number is in the top right-hand corner of the Description tab on the listing (it's quite small!) The product code of the item is displayed in orange text to the right hand side of the main image in the description. It will be displayed as a seven-figure code e.g. 'Product Code: BBA1234'. Can I amend my order? Before dispatch: you can amend your order, or cancel your order at any time. If your goods have already been dispatched, then you will have to follow our Returns Policy for unwanted items. This only applies to items that are within 14 days of the delivery date. What if I have not received my order? If you have not received your order within the estimated delivery time, contact our Customer Service department through the eBay messaging system. What if the item(s) received are faulty or damaged? Firstly, contact Customer Service using the details above, they will give you a returns number to return the item and will send a courier service to pick up the package (only within 14 days of receiving the item). Items will be diagnosed and then repaired or refunded depending on customer request. For full details, visit our Warranty tab. What payment methods do you accept? We accept PayPal for all items and orders. We also accept other payment methods on items over £20 (Visa / MasterCard and credit card payments) and for payments over £100, we accept a personal cheque. Please note that a cheque transfer may take up to 10 days to process, however. On items under £10, an immediate payment is required. How quickly will the payment go through? Payments made by PayPal is instant, card payments over the phone are instant and personal cheques / PayPal E-Cheques take up to 10 days to process. We also offer finance. When will I receive confirmation of my order? We communicate with our customers throughout the entire transaction process. A confirmation email will be sent to you after payment, after dispatch and information will be emailed regarding delivery & courier services. Will you accept offers on price? All of our listings are given a non-negotiable, fixed price. However, If the item is B-stock, clearance or damaged we may accept offers on price. Send us an eBay message or contact customer service. Will you reserve an item for me? On a case-by-case basis, we may allow you to place a deposit to reserve an order. This might be for, but not limited to, designing/manufacturing/sourcing/buyer bespoke or non-stocked products for a special order. Our standard deposit is 30% of your gross order value, however this is subject to change depending on the nature of the order. What are my rights of cancellation on reserved items? In the event that you wish to cancel your order after we agreed for you to pay a deposit (i.e. you have reserved an order but not paid the full amount for the order), your deposit is not refundable. This is mainly to cover abnormal costs incurred by us, like (but not limited to) custom products, design work taken place, cancellation of 3rd party contracts (e.g. installers), storage costs, etc. In the event that our incurred costs are lower than the deposit taken, we may choose (at our discretion) to offer you a partial refund of your deposit. What is the warranty period on ElectroMarket products? All of our products come with a 1 year warranty from the day of receiving the item. The warranty covers manufacturer faults and does not cover misuse of the item, for example a 'blown out' speaker. Some manufacturers offer a direct extended warranty. Please check the listing for details. How much will the delivery cost be? We offer free standard UK delivery with all UK deliveries for all products. If you require a different service, for example next day delivery, then the delivery cost will depend entirely on the item itself. In the item listing, go to the Postage & Payment tab to view delivery options and costs. Can I track my delivery with the courier? Yes you can, if you have chosen a 48 hour or 24 hour courier delivery method. Full details of your tracking number and courier information is sent to customers once their item has been dispatched. Tracking involves following a link in this e-mail to the courier website and tracking your order. For more information visit our Delivery Page. Can I come in store and collect my item(s)? You can only collect an item if the payment is made in store, we do not accept collection if an item has already been paid for online. Can I reserve item(s) that I intend to buy later? Sorry - we do not accept reservations on items. How can I return my item? Depending on whether the item is unwanted or faulty/damaged, we have slightly different returns policies. All returns must be made within 14 days of receiving the item, and must be packed in the original box with all components that it came with (manuals, leads, stands, etc) inside of the box as well. It is the responsibility of the customer to return the item. For exceptions and more information, visit our Warranty tab.
We may have already answered popular enquiries and questions on our FAQ page. Customer satisfaction is important to us. If you have any enquiries, concerns or questions about your order, our policies or any of our products: our friendly customer service and sales team are on hand to assist you with anything you may require. We are open 6 days a week, excluding bank or public holidays & annual holidays. If you have any questions, please feel free to contact us through the eBay messaging system. A versatile commercial ceiling speaker system for background music in bars, pubs, and restaurants. Includes a mixer-amplifier, a slave amplifier, four ceiling speakers, one ceiling mount subwoofer with a bracket, all required cables. In this restaurant sound system, you'll find Power Dynamics' NCSP6 in-ceiling speakers. These feature a 2-way coaxial driver configuration with separate 6.5-inch woofers and half-inch tweeters in each unit, ensuring efficient reproduction of a wide frequency range. This setup includes the Fonestar POWERBASS-8TB subwoofer, enhancing the low-frequency output of the system and complementing the full-range speakers. It comes with a ceiling-mount bracket to save floor space and is fully compatible with the 100V system design. The PRM240 mixer-amplifier is paired with the PRS240 100V slave amplifier to boost the system's power. Bluetooth technology facilitates wireless audio streaming from your smart devices, with the USB/SD MP3 player facilitating playback from USB sticks and SD cards. Multiple line-level inputs are provided for connecting devices like CD players and laptops. It also has microphone inputs, including two with XLR connectors and switchable phantom power/mic priority for condenser and dynamic microphones to make announcements. Key Points
1x Fonestar Subwoofer Speaker with 100V Lne Transformer - White 1x Fonestar Ceiling Support for POWERBASS-8TB / 8TN Subwoofers 1x Power Dynamics 952.154 PRM240 100V 5-CH Mixer-Amplifier 4-Zone 240W 1x PRS240 100V Slave Power Amplifier 240W 1x PD Connex CX94-05 Cable 2x RCA Male -2x RCA Male 0.5m 1x PD Connex RX12 2 Core Copper 100v Line Speaker Cable 100m BBA5640 - Low Profile Ceiling Speaker 100V 6.5" - Commercial Installation Systems PD NCSP6 The NCSP6 commercial ceiling speaker can be easily installed by cutting out a hole in the ceiling the size of the speaker’s diameter. The swivel clamps then ensure secure ceiling suspension and a flush-fit placement making it blend into the surroundings. This 100V ceiling speaker is perfect for commercial installations of any size. They are even suitable for multi-zone arrangements, where speakers can be used in multiple rooms to play the same or different music with individual volume controls available on the connected amplifier. Featuring switchable power taps, rated at 7.5W, 15W and 30W, this commercial ceiling speaker allows additional speakers to be used for synchronised playback. Switching between the taps means that you can add more speakers for louder coverage throughout the venue without the risk of signal loss. This ceiling speaker for restaurants, bars and other commercial venues delivers high-quality audio from its two-way design. Featuring a 6.5-inch woofer driver and ½-inch tweeter in a coaxial alignment, the NCSP6 handles a full range frequency response to create an enjoyable atmosphere for your customers with suitable background music. The NCSP6 has a low-profile bezel design, further encouraged by the included grille that magnetically clips into place. This ceiling speaker is simple to install and seamlessly blends into the surrounding for an unobtrusive, unnoticeable appearance. Key Points
Features
Specifications
BBA6201 - 100V Wall, Floor or Ceiling Installation Subwoofer - 120W White POWERBASS-8TB Passive compact sized subwoofer speaker system with an 8-inch precision bass driver and ported enclosure in a White (RAL 9003) finish Powerful 120W RMS - 103dB@1m with a switchable low pass-filter and flush controls with rear mount speaker wiring terminals for a seamless appearance Euro/pheonix style input and output connectors for easy inclusion into 100v audio systems, ideal for new installs and existing systems Install friendly design with 6-Ohm low impedance mode and 100v line operation with tappings at 7.5/15/30/60/85 and 120W Includes wall mount brackets and can also be ceiling mounted using the additional plate system which is perfect for shops, restaurants and commercial locations Key Points
Features
Specifications
BBA6204 - Ceiling or Wall Support Bracket for POWERBASS-8TB / 8TN Subwoofer POWERBASS-CMB Mounting plate for the Fonestar POWERBASS-8TN/TB installation subwoofer Heavy-duty steel plate supplied with all fixings Black powder coat finish (RAL 9005) Allows safe and secure fitment of the POWERBASS subwoofer to walls and ceilings Plate dimensions 439mm x 16mm x 279mm Key Points
Features
Specifications
DDA1431 - Power Dynamics P RM240 100v PA Mixer Amplifier Public Address 4 Zone 240w The PRM series is a series rack-mountable amplifiers that can either be used as 100V amplifier or as a standard low-impedance amplifier. These amplifiers are equipped with Bluetooth receiver and USB/SD ports for MP3 playback including a bright LCD display with ID3 Tag. All PRM amplifiers are also provided with a switchable XLR input with 24V Phantom Power especially for paging and condenser microphones. Especially designed for applications such as paging announcements intercommunications background music broadcasting in industrial plants etc. Features
Specifications
DDA1437 - Power Dynamics PRS240 Rack Mount Slave Amplifier 100v Audio Installation 240w A boost amplifier for use with the Power Dynamics PRM-series amplifiers providing additional power if desired. Comes with balanced and unbalanced inputs as well as 8 ohms and 100V output options. Features
Specifications
JJA4728 - CX94-05 2x RCA Male - 2x RCA Male Phono Audio Signal Cable OFC Lead, 0.5m PD Connex professional HQ 05 meter 2x RCA (M) - 2x RCA (M) OFC signal cable. This extremely flexible signal cable is fitted with high quality metal RCA connectors and guarantees a trouble-free and reliable signal transmission. Supplied including cable tie. Features
Specifications
JJA0018 - 2 Core Copper 100v Line Speaker Cable Heavy Duty, Black 100m Heavy duty 2 core speaker cable suitable for 100V line PA speaker installations. A 100 meter reel of excellent quality speaker cable suitable for making your own cables at exactly the lengths you require. The heavy duty double insulated speaker cable can have speakon, jack, phonos or just bare wire connectors at each end, whatever suits your needs. The cable has stranded copper conductors with red and black inner insulation and overall black PVC sheath for maximum signal transfer at perfect quality. This product is ideal for any DJ or installation where you need to make your own custom length cable with whichever connectors you require to get the job done. Features
Specifications
*WE OFFER FREE STANDARD UK DELIVERY ON ALL UK ORDERS!* Choose our standard UK delivery service for FREE delivery! A tracked service is available when you select a 48 hour or 24 hour courier service. Your tracking number and courier information will be emailed to you once your item has been dispatched. Regardless of which delivery option you have chosen, a standard confirmation email will be sent out for all orders upon dispatch. What do I do if I have not received my delivery? If you have selected standard UK delivery, please note that this will take 1 - 5 working days (excluding weekends), and is subject to disruption during peak times of the year such as Christmas. If you have not received your delivery within the specified length of time, then feel free to contact our customer service department through the eBay messaging system. How much does the delivery cost and how long does it take? We offer free standard delivery, and offer a paid express delivery service & international service. The cost of express or international delivery is in the listing, under the Postage & Payments tab, as well as the estimated delivery date. Due to our carriers charging extra for Highland and Islands, we need to pass this charge onto our customers. Please put your postcode onto the "Postage & Packaging" tab to get an accurate cost before you purchase. Which delivery companies do you use? The courier chosen to deliver your parcel(s) will depend on the size and weight of the goods you have purchased, as well as your location. We use DPD, Royal Mail, UK Mail and Hermes for UK deliveries, and DHL for international deliveries. As soon as your order has been dispatched we will email you with the details of the courier along with a tracking number if you have selected 24 hour or 48 hour couriers. Where do you deliver to? We deliver to the UK, Ireland and internationally covering most of the EU, including:
Countries within Europe that are not eligible for delivery include:
For full information on locations which are not eligible for delivery, check in the listing under the Postage & Payments tab. Need more information? If you need to know anything more on our delivery services, couriers & delivery methods; contact our Customer Service department through the eBay messaging system. All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us. Should the item be returned to us we will have to charge for re-delivery. For orders cancelled after despatch you must follow our returns procedure. The customer is responsible for both the outgoing and return postage costs. Thanks for shopping with ElectroXtra. At ElectroXtra, our customers have a 2-year electrical and mechanical warranty on all online purchases effective from the day the order was received. All of our customers also have 60 days to upgrade, replace or refund their orders. Summary:
UpgradesWithin 60 days since purchasing your package, if you decide you want something with a little better you can send it back to us and we'll happily upgrade your order, however what is sent back to us must return brand new and include your products' original box and all of its original contents and inserts (such as the booklet). To begin your upgrade process, you need to contact our Customer Services Department through the eBay messaging system, who will assist you with your upgrade and send you a RMA number for the return of the existing item. Rest assured, our team are entertainment industry experts and are there to listen to and discuss any ideas or issues you have with your product, imparting wise advice on which product would be ideal for your requirements. It is important to note that accepting any upgrades will result in having to pay the difference in the cost of your upgrade, along with any carriage (postage) fees that are applicable. ReplacementsWe take great care in our packaging process but in the event of your parcel arriving damaged or if you notice a manufacturing fault of any kind, you're within your rights to a replacement within 60 days of purchase. To request a replacement, please contact our Customer Services Department through the eBay messaging system, stating your issue and we'll assist you in this process. This normally will consist of receiving an RMA number, sending the item back to our distribution centre where our team of engineers will ascertain the situation and send out a replacement accordingly. Returns & RefundsWe want to ensure you are happy with your purchase, so ElectroXtra's promise is that if you have any issue with your chosen products within 60 days of ordering, be it an unwanted item, damaged or faulty you can simply return what you bought for a refund. Unwanted ReturnsIf you're within 60 days since placing your order and your item is still in an condition 'as good as new', you are able to return your item back to us for a refund. Customers must contact our Customer Support Team through the eBay messaging system to inform them that they'd like to return an unwanted item and our team will then provide you with a RMA number to attach to the packaging before sending it back to us at our distribution centre. Customers must pay for any costs related to returning the item as we do not offer a collection service for unwanted items. Please note: If our team receives an item back that in a quality that is not ‘as good as new', a restocking fee may also apply. Faulty & Damaged ReturnsIf you've discovered a fault with your item within the first 60 days since your order, we'll be happy to exchange the item for a new one at no cost to you. However, if you'd prefer a refund instead on your purchased item, we'll also be happy to process a refund. Please reach out to our customer service to return a faulty or damaged item. We'll need to issue you a RMA number for the return of this item and also sort out a collection time for us to get the item in mention picked up from you, assess the item and then if applicable, process a refund. If you have found yourself with an item that you bought from us over 60 days ago, refunds are no longer accepted but you can still return items to us for repair within your 2 year warranty. WarrantyYou have a 2 year warranty on your purchase, this means if you go over your 60 day limit and your product breaks, you can send it back to us* and we can attempt a repair. However, if we discover that the product has a manufacturing fault that results in the item being unrepairable we will instead offer a replacement for you. If during our investigation, we've discovered any user error or misuse with the item, we will instead provide you with an engineer report of the problem and advice on how to prevent future damages, as well as reach out to you to discuss proceeding further. The warranty will run for a maximum of 2 years from your purchase date. If a replacement is issued, this does not result in a new warranty being provided. *All warranty returns that are sent back to us will be at your own cost, whether that is postage costs or any other additional carriage fees. We can reimburse up to a maximum of £20 if the product is found to have a manufacturing defect. Help Us to Help You - RMA NumbersPlease note: We DO NOT accept any returns without a valid RMA (Return Merchandise Authorisation) returns number attached to the outside of the packaging. To clarify, this is so that we can offer you the highest quality Customer Service and we are able to track your return when it arrives back at the distribution centre. Any returns without an attached RMA number will, unfortunately, be rejected on arrival. As mentioned you must retrieve an RMA number by contacting our Customer Services Team through the eBay messaging system. Your return will be evaluated by our engineers to determine the validity of the case at hand, if the product is found to be in a used condition or indeed there is anything missing from or including the original box we reserve the right to deduct reasonable costs in relation to the condition we have received your return. Please inform our Customer Service Team through the eBay messaging system upon submitting your case if there has been any accidental damages, as this will help your refund case. Finally, if any items, accessories or packaging are scratched, damaged or missing upon arrival with us, you will need to make a claim with the courier company that you shipped the item with to avoid deductions. Upon request, we can provide photographs for you to supply to the courier, however, we cannot be held liable for the cost of this loss. How do I find the item number or product code? When you contact our customer service department, you may be asked to give the product code or eBay item number of the item. The eBay item number is in the top right-hand corner of the Description tab on the listing (it's quite small!) The product code of the item is displayed in orange text to the right hand side of the main image in the description. It will be displayed as a seven-figure code e.g. 'Product Code: BBA1234'. Can I amend my order? Before dispatch: you can amend your order, or cancel your order at any time. If your goods have already been dispatched, then you will have to follow our Returns Policy for unwanted items. This only applies to items that are within 14 days of the delivery date. What if I have not received my order? If you have not received your order within the estimated delivery time, contact our Customer Service through the eBay messaging system. What if the item(s) received are faulty or damaged? Firstly, contact Customer Service using the details above, they will give you a returns number to return the item and will send a courier service to pick up the package (only within 14 days of receiving the item). Items will be diagnosed and then repaired or refunded depending on customer request. For full details, visit our Warranty tab. What payment methods do you accept? We accept PayPal for all items and orders. We also accept other payment methods on items over £20 (Visa / MasterCard and credit card payments) and for payments over £100, we accept a personal cheque. Please note that a cheque transfer may take up to 10 days to process, however. On items under £10, an immediate payment is required. How quickly will the payment go through? Payments made by PayPal is instant, card payments over the phone are instant and personal cheques / PayPal E-Cheques take up to 10 days to process. We also offer finance. When will I receive confirmation of my order? We communicate with our customers throughout the entire transaction process. A confirmation email will be sent to you after payment, after dispatch and information will be emailed regarding delivery & courier services. Will you accept offers on price? All of our listings are given a non-negotiable, fixed price. However, If the item is B-stock, clearance or damaged we may accept offers on price. Send us an eBay message or contact customer service. Will you reserve an item for me? On a case-by-case basis, we may allow you to place a deposit to reserve an order. This might be for, but not limited to, designing/manufacturing/sourcing/buyer bespoke or non-stocked products for a special order. Our standard deposit is 30% of your gross order value, however this is subject to change depending on the nature of the order. What are my rights of cancellation on reserved items? In the event that you wish to cancel your order after we agreed for you to pay a deposit (i.e. you have reserved an order but not paid the full amount for the order), your deposit is not refundable. This is mainly to cover abnormal costs incurred by us, like (but not limited to) custom products, design work taken place, cancellation of 3rd party contracts (e.g. installers), storage costs, etc. In the event that our incurred costs are lower than the deposit taken, we may choose (at our discretion) to offer you a partial refund of your deposit. What is the warranty period on ElectroMarket products? All of our products come with a 1 year warranty from the day of receiving the item. The warranty covers manufacturer faults and does not cover misuse of the item, for example a 'blown out' speaker. Some manufacturers offer a direct extended warranty. Please check the listing for details. How much will the delivery cost be? We offer free standard UK delivery with all UK deliveries for all products. If you require a different service, for example next day delivery, then the delivery cost will depend entirely on the item itself. In the item listing, go to the Postage & Payment tab to view delivery options and costs. Can I track my delivery with the courier? Yes you can, if you have chosen a 48 hour or 24 hour courier delivery method. Full details of your tracking number and courier information is sent to customers once their item has been dispatched. Tracking involves following a link in this e-mail to the courier website and tracking your order. For more information visit our Delivery Page. Can I come in store and collect my item(s)? You can only collect an item if the payment is made in store, we do not accept collection if an item has already been paid for online. Can I reserve item(s) that I intend to buy later? Sorry - we do not accept reservations on items. How can I return my item? Depending on whether the item is unwanted or faulty/damaged, we have slightly different returns policies. All returns must be made within 14 days of receiving the item, and must be packed in the original box with all components that it came with (manuals, leads, stands, etc) inside of the box as well. It is the responsibility of the customer to return the item. For exceptions and more information, visit our Warranty tab. We may have already answered popular enquiries and questions on our FAQ page. Customer satisfaction is important to us. If you have any enquiries, concerns or questions about your order, our policies or any of our products: our friendly customer service and sales team are on hand to assist you with anything you may require. We are open 5 days a week, excluding bank or public holidays & annual holidays. If you have any questions, please feel free to contact us through the eBay messaging system. 
|
