This listing requires a
physical address in the Continental US for 2nd day Air shipping,
orders with a PO Box, that did not select USPS delivery, will be canceled. States that border us may be shipped to via
UPS Ground or USPS Priority as UPS doesn’t accept all 2nd Day Air
packages for nearby zip codes. See below for more information under Restricted
Shipping.
Shipping:
We work
M-F year round, and between Thanksgiving and Christmas we also work
weekends. We do sell on multiple
platforms and we do our best to get orders out as quickly as possible. Orders placed before 2pm Eastern will likely
ship that day, the next business/shipping day at the latest.
Restricted shipping:
We currently have special rates for certain
package types, that may require physical addresses for UPS/FedEx. Orders placed for those items, that do not
have a deliverable address with those carriers, will be cancelled. We pass along the shipping savings to our
customers, so using a different carrier is not an option for the price
listed. Unfortunately this greatly
effects our customers in AK, HI, and the US Protectorates, you can contact us
for alternate shipping methods and costs, if none are provided in the listing.
Contact:
Please
use eBay messaging for any questions, we will get back to you as quickly as
possible during our regular business hours 8am-5pm M-F. Inquiries after business hours will be
answered by the next business day, while we do occasionally check the account
after hours, most product specification questions need to be answered from the
warehouse during regular hours.
Feedback:
We strive
to offer exceptional customer service for each and every order. Should you have an issue with your item,
please contact us first, and give us a chance to make it right before leaving
negative feedback. We appreciate when
customers take the time and leave us positive feedback when they are happy with
the transaction, and we use eBay's automated feedback feature that leaves
feedback for the customer once positive feedback is received.
Returns:
Returns
are accepted for 30 days after the purchase date. Full refund or replacement is made for items
with manufacturer defects, or in rare instances where the wrong item is shipped. Returns are accepted for a full refund for
items in their original, unopened packaging, and in unused condition. Partial refunds may be made for items that
have been opened, used, or are missing parts/components/packaging.