Item is new and unused, in an open box. We stand behind our products and offer a lifetime warranty with proof of purchase. We guarantee condition as described upon arrival. We also guarantee working condition. All the faucets we sell include a lifetime warranty. Upon purchase and payment, this item will ship within 24-48 hours via insured FedEx , UPS, or USPS and tracking will be provided. Our free shipping ground service applies to all states within the Continental US only, also known as the lower 48 states. If you are in Hawaii, Alaska or Puerto Rico please contact us for shipping rates. We offer comprehensive and competitive global shipping rates. We appreciate your interest! If you are on the West coast expect 2-3 business days for shipping, and 4-6 business days for east coast shipping. We always strive to do our best for our customers. We strive for 100% good customer feedback on here. If you have good experiences we ask you to leave good feedback. If there are any problems with the shipping, product or sales process please let us know so we can help rectify this. We sincerely want our customers to be happy with everything. We also offer a full line of plumbing products. If you are interested in any other plumbing products let us know and we will see if we can help you receive them. Usual return policy, return shipping paid by buyer. Any shipping charges seller pays for will NOT be refunded. The Item, including the box it shipped in, must be returned in identical shape and condition as when purchased and shipped. Please ask any install questions prior to purchase to make sure you get what you are expecting! Installed Sinks or faucets cannot be returned unless defective or missing parts. If any item is missing parts or if any item has defective parts we are glad to ship out new parts at no expense to you. If defective or missing parts please contact immediately. If item and/or box is not in same condition as when purchased and sent from us there is a possibility of up to 25% of the purchase price as a restocking fee. This is predicated on the fact that the item is still usable and sellable. If the item is not usable or sellable then the restocking fee could be substantially more. If worried about anything when returning take pictures of the item before shipping back and send them to us. When shipping back please send us a message of the condition it is being shipped back in. Buyer is responsible for the manner in which it is shipped back to us. Make sure to pack with needed packaging /padding when shipping back an item to us. If the item receives damage while shipping back during return process without insurance financial responsibility for the damage is with buyer and the shipping company. Feel free to contact us before shipping back to us and let us know if we can help at all. Overall we want all of our customers to know though we stand by our products. We truly want our customers to be happy with what they receive. If there is any question about the product or our services please send us a message and we will do everything in our power to rectify the situation. We are customers in many ways and from every angle understand the meaning of good customer service and truly try our best in this respect. Thank you so much.