Secure Payments Through eBay:
All payments for purchases must be processed directly through eBay's secure payment system. This ensures your transactions are protected, providing peace of mind for both buyers and sellers. 

No Direct Payments:
Please note, to comply with eBay's policies and to safeguard all transactions, we do not accept direct payments (such as bank transfers or cash on delivery) outside the eBay platform. This measure is crucial for your protection and to qualify for eBay's Money Back Guarantee.

Prompt Payment Required:
To facilitate a swift and efficient dispatch of your items, we kindly request that payments be made promptly following your purchase. eBay will automatically provide notifications for any pending payments for your convenience.

Dispatch Time: All orders are dispatched within 1 business day. Our operation days are from Monday to Friday, excluding public holidays.

Service for Packages Over Large Letter Size: For all packages larger than the Large Letter size, we employ the most quality and cost-effective shipping services available, typically YODEL or ROYAL MAIL. This approach ensures that your items are delivered safely and efficiently.

Tracking and Insurance: Every shipment, specifically those exceeding Large Letter size, is insured and sent with tracking information. After dispatch, you will receive an email containing your package's tracking details, allowing you to monitor its journey to your doorstep.

Choice of Courier: Our selection of YODEL or ROYAL MAIL for packages larger than Large Letter size is based on offering you the best balance of quality and cost-effectiveness. The courier choice is determined by the package's dimensions, weight, and the delivery address to optimize your shipping experience.

Delivery Times: Please note that while we strive for the quickest delivery, the estimated arrival times may vary based on location, chosen courier, and factors outside our control. Rest assured, we always aim to choose the fastest option available for your order's specific needs.

Customer Support: For any shipping inquiries or if you encounter issues with your delivery, our customer service team is here to help. Contact us through eBay's messaging system for prompt assistance.

Returns for New Items:

Eligibility: All new items can be returned, provided they have not been used by the buyer and are returned in their new condition, including the original box or packaging, if applicable.
Condition: To qualify for a return, the item must be in the same condition that you received it, unused and with all its original labels, tags, and packaging intact.
Time Frame: Returns must be initiated within 30 days from the date of delivery. Please contact us as soon as possible within this period if you wish to return an item.

Returns for Used Items:

General Policy: Generally, used items cannot be returned. However, exceptions are made under specific circumstances.
Exception for Misdescribed Items: If a used item is not as described in the listing or if the condition of the item upon arrival is not as stated, you are eligible to return the item for a refund.
Listing Exceptions: Please note that individual listings may have specific return policies. If the listing for the item you purchased states a different returns policy, that policy will supersede this general Returns Policy.

Process for Returns:

1. Contact Us: Before returning an item, please contact us through eBay's messaging system to initiate the return process. We will provide you with instructions on how to proceed.
2. Return Shipping: Unless the item is not as described, buyers are responsible for return shipping costs. For items not as described, we will cover the return shipping.
3. Refund: Upon receiving the returned item and verifying its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.