If items are not listed as NEW or EXCELLENT condition you should consider them used and they might have some minor visible wear. I will always try to disclose any flaws or excess wear. I strive for complete satisfaction! If a problem occurs message me ASAP. I always try to ship same or next day. However I do spend my weekends with my family, and sometimes I am not available to ship on Fridays or Saturdays. Please message me if you need rush shipping on a Friday/Saturday and I will do my best to get it out ASAP. I ship EVERYTHING that fits in a plastic mailing bag/envelope. Doing so reduces the cost of postage by reducing the weight of the package which equals savings for you! I will wrap anything breakable in bubble wrap first.FOR RETURNS: BUYER pays return shipping and original shipping, per Ebay standards. Thank you. All returns are subject to 20% restocking fee.