Grading-All items are graded according to gilt wear, utensil wear, pattern wear and usage.  Chips cracks, crazing, and other defects, if present, will be described separately.  The terms and definitions used are: 

Mint - appears to be in unused condition
Very Fine - small marks/ only noticeable upon close inspection, very gently used condition
Very Good - small amount of noticeable use marks, gently used condition
Good - large amount of noticeable use marks, used condition

Damage Claims- For items damaged in transit: Please notify me right away about damage so the claims process can be initiated. All packaging materials and damaged item must be kept by the buyer in its original form until the claim has been resolved. Photos of the damaged item may be required by the seller and must be sent upon request.  Failure to cooperate with these terms may result in claim denial.  Refund will be remitted to the buyer upon acceptance and approval of the claim.