TC Furlong, Inc. is a Chicago-area professional audio rental and sales company that has been operating with an impeccable reputation since 1973. Auction items are typically retired from our rental inventory or are overstock from our sales inventory. Your complete satisfaction is our goal and is backed by our 14 day money-back guarantee (please find our policy under the shipping and payments tab for complete details).  Feel free to message us through eBay if you have any questions about our listings. Our eBay operations are limited to our business hours: Monday through Friday, 9:00 AM to 5:30 PM CST

Condition and completeness:

All items are offered "as-is" unless noted; most items are used and have varying degrees of wear and tear. We strive to include accurate descriptions and detailed pictures in each listing showing condition, quantities, defects, and included items. If an item is new or B-stock (open box), we often use the manufacturer's images instead of pictures of the actual item. All items are available for inspection at our Lake Forest, IL warehouse. Only the item or items described in the listing are included. Many items are missing manuals, cables, remotes, accessories, original packaging, etc.

Payment:

By bidding (or using the Buy It Now option), you agree to make full payment within 4 days after the end of the auction (or purchasing with the Buy It Now option). If you do not pay within 4 days, eBay will automatically open an "unpaid item case" against you on our behalf.

Domestic (U.S.A.) shipping:

Items will be shipped via USPS priority mail or UPS ground service within 1 business day after the buyer?s payment is verified. (Unless specified as Freight in which case additional time will be required to prepare items for shipping). All shipments will be insured and have tracking/delivery confirmation. All transactions that are invoiced for more than $750 (including shipping and tax charges) will require "signature confirmation." Unless specified as "free shipping" in the listing, the buyer pays the shipping cost calculated by eBay from Lake Forest, IL 60045. We do not ship to P.O. boxes or APO/AFO/FPO. We only ship to confirmed eBay addresses as given at the time of payment. With prior arrangement, items may be picked up from our warehouse during normal business hours: Monday through Friday, 9:00 AM to 5:30 PM (IL sales tax applies). In some cases we may be able to combine shipping on multiple items, but the buyer must contact us before purchasing in order to get a discounted shipping rate- restrictions apply. 

Free shipping:

We ONLY offer free shipping to the continental 48 U.S. states. Free shipping does NOT apply to addresses in Alaska, Hawaii, Puerto Rico/other U.S. protectorates, P.O.  Boxes, or APO/AFO/FPO. If you are interested in shipping to any US Territory, please message us. Free shipping on freight items applies ONLY to commercial addresses with a truck-level loading dock.  Freight shipping to residential addresses (or addresses without a loading dock) will incur extra charges.

International shipping:

We ONLY ship internationally via the eBay "Global Shipping Program."  Unless otherwise specified, the buyer pays shipping costs to the eBay processing center in Kentucky (U.S.A.), as well as the international shipping cost (from Kentucky) and any applicable customs, duties and other related costs and fees.  For a list of eligible countries, please visit- http://pages.ebay.com/help/sell/shipping-globally.html#countries

Returns:

Buying from TC Furlong, Inc. is easy and risk free.  We accept returns in accordance with our official eBay return policy- please find our policy under the shipping and payments tab for complete details.