| Trading Times |
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| We are open Monday to Friday. |
| We aim to respond to all messages and questions within 24 hours (excluding weekends) |
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| Shipping Policy |
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| We dispatch daily Monday through to Friday |
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| All customers will receive a dispatch confirmation via ebay to confirm their order is on its way. |
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| Postage Options |
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| FREE - Royal Mail Estimated delivery time 2-3 working days from dispatch |
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| £7.99 - Royal Mail Special Delivery. |
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| Returns Policy |
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| If your product is faulty or damaged, please ensure all packaging is retained; |
| - Please notify us immediately upon receipt of your item. |
| - Please return the item to us within 7 days of receipt of your item. |
| - The item must be unused & unopened, and will be checked upon return. |
- Returned postage costs will be reimbursed if the item is found to be defective - We will not reimburse return postage costs if you simply change your mind |
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| Delayed / Lost Mail |
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| We are committed to resolving any issues which may arise if your order is delayed / lost by Royal Mail. |
| We have a fast track resolution process with Royal Mail once 15 working days have passed. |
| In line with Royal Mail stated guidelines; |
| - An item cannot be classified as delayed / lost until 15 working days from dispatch |
| - Working days are Monday to Friday, and exclude public holidays. |
| - If your item is undelivered by the 15th working day, at that point we can intervene to resolve quickly |
| NB.We offer 3 UK Postal Options, including guaranteed next working day delivery, so please select the |
| service which suits your requirements. |