We only ship to the address that is on your eBay account. If you want your package sent to a different address you can easily change it during checkout. You are responsible for the address that you provide us. If a package does not get delivered because of an invalid shipping address we are not responsible.
TRACKING AND ESTIMATED TIME OF ARRIVAL
Tracking information is provided automatically to the buyer at the time of shipping by email to the email address on the PayPal payment Please also realize that the time of arrival ultimately depends on your country's postal service and holidays
DAMAGES
We understand that mishaps can happen during shipping. Should this happen please do not throw anything away. Take a picture and email it to us and we will take care of it accordingly
REFUNDS/EXCHANGES/RETURNS
- All items are subject to return to the seller for a refund or exchange within 14 days of the purchase date.
- Items must be in original condition / unused/unopened
- Buyers pay for return shipping cost
Defective items must be noticed within 2 days after delivery
- Return on new, unwanted, items: Buyer must pay return shipping. You will be issued a refund for less than a 20% re-stocking fee.
Incorrect Items:
- We will ship a replacement if one is available or a refund of the purchase price. You will be offered a shipping credit based on the original cost of shipping the item. A refund will be made upon receipt of the returned item.
FEEDBACK
-Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to make you satisfied, please do not leave negative feedback before we resolve your problem.
-We guarantee that your issue will be solved quickly.
-Due to the large number of feedback we receive, our automated system will leave feedback for you as soon as we receive your feedback.
-If you are happy with your purchase please leave us positive feedback. Your feedback is very important to us as it affects our search placement on eBay. We will leave positive feedback for you in return automatically once we receive your feedback.
CUSTOMER SERVICE