We accept payment by any of the following methods:

PayPal

We require immediate payment before the orders are processed.

Delivery address changes, product changes, colour and variation requests are very difficult to accept, so please double check the order before confirming, Thanks. 

We offer FREE shipping on all UK Standard orders, we offer a free upgraded expedited services to certain items. Some orders contain tracking, if you cannot see the tracking details on the order then please contact us to see if we have a tracking code for you.

Certain items that are placed into these Special Shipment categories may be subjected to added surcharges, these will need to be paid in full before your order can be completed and sent, if your item is subject to these charges, then we shall be in touch via the eBay messaging centre, or via the phone number you have provided on your eBay account.

Items in the below categories are more likely to incur these charges. Please also see the most common postal codes which these categories will incur these surcharges.

-Hazmat items, including Aerosols, Liquids over 1L, and other Hazardous items.

-Items which weigh more than 30kg.

Postal Codes:

Your order will be dispatched on the same working day if ordered before 3pm, (Monday-Friday) and you should expect to receive it within 1 to 5 working days after dispatch (UK), 7 to 10 days(EU) and 10 to 14 days (INTERNATIONALLY). Orders to be sent via DPD, Royal Mail and Yodel.

In the very unlikely event that your item is lost or damaged during transit, if for some reason it is delayed please get in contact with us via eBay or email us directly.

Returns and Claims:

1.    From the date of purchase, you have 30 days to return the item back to us.

2.    We shall issue a pre-paid returns label if one of the following is applied:
2.1.    -Incorrect item sent
2.2.    -Item was damaged/faulty upon receipt, with no manufactures warranty to be applied.
2.2.1.    -Most electronic items and mechanical items hold a warranty with the manufacture directly.
2.3.    -Item was out of date or expired when receiving the goods (listing did not state)

3.    Labels provided will be a Royal Mail pre-paid postage return label or a DPD drop off returns label, depending on the item type and quantity.

4.    All other returns will not receive a prepaid returns label. All issues and claims must be brought to our attention within two days of receiving the goods. Any claim made outside this window will not be accepted.

5.    Sizing issue items sure as cat/dog flaps and clothing items will also full under the non-fault returns policy, and you will be held liable to return the item to us in the same state you received it. Dog fur, wear and tear, and unfamiliar smells will cause a surcharge to be applied to the refund or exchange.

6.    We will require accurate images to be sent to us, clearly displaying the issue to us, without these images we cannot file an accurate claim, this may cause issues with issuing a refund, replacement or the correct item to be sent.

7.    If you do not have a printer please let us know when you file a claim and we can address this issue.