UK
Shipping:
We currently offer FREE shipping to UK
customers.
ANY product purchased with free
shipping will be shipped with Royal Mail 2nd Class Standard (unless signed
for delivery has been specified)
We also offer a speeding
shipping service - Royal Mail - Next Day Guaranteed by 1pm. Prices for this
service will be calculated accordingly.
International Shipping:
We
currently offer worldwide shipping.
Shipping charges are calculated based on location as well as the products size and weight.
If priority shipping is required
please contact us.
With any sale we offer postage discounts when purchasing more than one product. Postage discounts may not be automatically calculated at the checkout so please contact us before checkout completion. We may not be able to refund over charged postage discounts so please be sure to contact us.
Estimated
Shipping Times:
UK :
Royal Mail Second Class
- 3-5 WORKING DAYS
Royal Mail Guaranteed 1pm - 1 WORKING DAY
International:
Europe
Royal Mail International Standard - 3-5 WORKING DAYS
Rest of World
Royal Mail International Standard - 5-7
WORKING DAYS
PLEASE NOTE - these are
estimated delivery times projected by Royal Mail. It is very common
especially with international mail that shipping may take longer. If your
product does not arrive within the projected shipping times please allow at
least 10 days (UK & Europe) / 14 days (Rest of world) before contacting us.
Due to Royal Mail's missing parcel policy, we are not able to claim for a
missing product until 25 days of the sending date has passed. If a purchase
you have made has gone missing, we please ask you to also check with your
local sorting office and surrounding neighbours before contacting us. If it
is important that your product us to be received before a certain date and
you would like to track is journey, we recommend that you purchase UK Next
Day Guarantee OR request a signed for service internationally by contacting
us directly.
If you would like to contact us
regarding a missing parcel, please send us a message and we'd be happy to
help.
We strive to keep all our customers happy. If you
not satisfied with the purchase of your product we are happy to offer a
refund or replacement within the 30 day limit of purchase.
Unfortunately for hygiene
reasons we may not accept the return of opened cosmetic products.
When purchasing products we please ask that you double check against
all measurements and are happy with the purchase before completion. We are
happy to exchange items within 30 days as long as the item is in perfect
condition.
If you wish to return or exchange a product to us
we please ask that you comply with our return policy:
R E T U R N S
Return Policy:
If
you wish to return/exchange an item, we please ask you contact us to request a
return/exchange.
Products must be in perfect condition and sent
back with the original tags and packaging.
A note must be included in the return parcel with your order details:
Buyer Name & Surname, eBay User ID, Date of Purchase, Address, Brief Reason For Returning
[ failing
to do so may slow up the return process ]
Faulty Goods
All products are carefully checked before they are packaged. However,
if there are any problems with you order, contact us immediately. We allow
14 days from purchase to refund/exchange a faulty item.
A B O U T U S
Equal Earth is a fair-trade company that supports talented artisans from all over the world.
Most of our products are
handmade and ethnic - making them unusual and very often unique.
Purchasing our products will help support communities who are
mostly living in poverty.
We also support charities around
the world, particularly those aimed at giving children a brighter future.
We very often see many unusual things so if there is something you're in search of, please feel free to drop us a message as we may be able to help!
You can find out more about
us on Facebook and on Twitter.