We shall endeavour to deliver the goods you have purchased within 2-5 working days after we receive your payment. Orders before 3PM Monday to Friday will be dispatched the same day.

If there are any delays we will notify you of any such issue as soon as possible. We regret that we do not currently ship outside the UK. Delivery and handling is Free (UK mainland only). Delivery outside the UK mainland (Jersey, Guernsey, Isle of Man, Scottish Highlands, Northern Ireland, etc..) may require an extra charge. This charge may be up to 8.50 per item. Your order will be dispatched by Royal Mail and delivered to you Monday to Saturday usually within 2-5 working days. We are unfortunately unable to specify the time at which the goods will be delivered to you. A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. If there is no one at the time of delivery to sign for the item(s) in your order you will be notified by information card and your item(s) will be taken to your local collection office where you will be able to collect them or rearrange delivery.

If the shoes are not as you thought they would be or you simply do not like them when you get them, you have 14 days for a refund and up to 28 days to return them to us for an exchange or credit note. When returning goods to us, all we ask is that you send them back in the condition that you received them and in their original box. Failure to do this may result in us declining your refund/exchange request.
There are 2 ways for you to return shoes to us: At a store Just go to your nearest tReds store with your shoes and some form of proof of purchase. Proof of purchase can be either the printout of your order confirmation, your e-mail confirmation which was sent to you after you placed your order or your receipt that came with your order. By post Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to: tReds eBay Returns 48 Lynch Lane Weymouth Dorset DT4 9DN UK Using the Returns Form which will have been enclosed when you received your order.

You should get a certificate of posting from the Post Office or alternatively send the item(s) back via special delivery as we can?t help you if your parcel goes missing.