SHIPPING QUOTES

You will need to contact us for a shipping quote via eBay message.  When asking for a quote, please include the eBay item number and your zip code.  The handling charge will be included in the shipping quote.  We will get back to you as soon as possible with the quote.  We ship items using various shipping companies including, USPS, UPS, Spee Dee Delivery, and YRC Freight.  When we respond to you with a shipping quote, we will give you the cheapest quote based on your location and the item of interest. 

SHIPPING

Most of our items are shipped out via USPS.  We will always use the fastest shipping method possible depending on the size and weight of the item.  We will also combine shipping, if possible, on multiple items.  If you are utilizing combined shipping, please contact us via eBay message so we can give you a combined shipping quote.  We do not ship on Saturdays and Sundays!!  If you reside in South Dakota, North Dakota, Minnesota, Iowa, Wisconsin, Illinois, most of Nebraska, and parts of Missouri, your item will be shipped via Spee Dee Delivery at a much lower cost.  You will need to contact us prior to purchase to make sure you are eligible for Spee Dee Delivery services.  We also utilize UPS shipping when the item is too large to be shipped via USPS.  If an item needs to go on a pallet, we will ship the item via YRC Freight.  When using this freight company, the item will be delivered to a pick up terminal closest to you or to a business with a loading dock and/or a forklift.  They do not do residential deliveries.  For the freight shipments, you will need to provide us with information such as your name, address, telephone number, and whether the item will be shipped to a business or to a pick up terminal.  YRC Freight will call you when your item has arrived at the pick up terminal or, when using a business, they will contact you and let you know the approximate time of the delivery. 

DELIVERY AND TRACKING INFORMATION

When we ship out your item, you will be provided with a tracking number.  Please keep in mind that there may be delays in shipping due to circumstances that are beyond our control.  When this happens, we will for sure contact you and make you aware of the situation.  Keep in mind that once the item is shipped, the shipping company is responsible for that package.  If issues arise, we will do our best to help you track the package, change delivery of the package, or have the package shipped back to us.  In these cases, we are limited to what we can do.  However, we will do our best to assist you in any way possible to ensure the delivery of the package. 

SHIPPING ADDRESS

If your PayPal and eBay address is not updated and a package gets sent out to the wrong address, it is the buyer’s responsibility to pay for return shipping and shipping back to the correct address.  Please make sure that your PayPal and eBay address is up to date to avoid conflict in the shipping process.     

LOST OR DAMAGED ITEM?

If you received your item damaged, please contact us via eBay and we will work with you to resolve the issue to your satisfaction.  In this circumstance, please take pictures as we will need them for proof of the damage.  We will gladly work with you to resolve the problem.  In the instance that your item is lost, please make us aware of the situation and we will help track down your package.  If your item is unable to be located, we will send you a replacement item or issue you a full refund. 

SALES TAX

If you reside in the state of South Dakota, there will be a 4% sales tax fee.  This fee will be applied to the sale price of the item.  The sales tax fee will also be applied when performing a local pick up. 

SHIPPING AND HANDLING

Our shipping and handling fee includes the cost of shipping, packing materials, etc.  Our handling fee is already added into the shipping cost.  Our shipping and handling charges are stated on each eBay listing, unless it is a freight item.  In that case, you will need to contact us for a shipping quote. 

NON-PAYMENT

When you purchase and item, please keep in mind that you have 3 days to pay.  After those 3 days, if payment has not been received, we will contact eBay and file a non-paying bidder complaint.  When the case is closed for non-payment, you will be added to our blocked list and will be unable to purchase items from us. 

PAYMENT

Payment is required within 3 days of purchase.  If you need us to send you an invoice so you are able to pay for the item, we will immediately do so.  Upon payment, your item will be shipped out within 1 business day of the payment date.  We accept PayPal and all major credit cards.  If you would like to pay with a credit card, please call us at the number listed above.  After a credit card payment, the item/items that you have purchased will then be marked as payment received.   

CUSTOMER PICK UP

We do allow customer pick up.  Please keep in mind that there will be a 4% sales tax fee assessed at the time of pick up.  Customer pick up hours are 9:00 AM-5:00 PM Monday through Friday by appointment only.  We will allow pick up on Saturdays and Sundays, but you must call in advance. 

GUARANTEE

All of our parts our guaranteed, unless otherwise stated.  Our guarantee is that you will get the part you see in the picture and will be just as described in our description.  We always do our best to make sure that the parts we send out are just as stated in the description.  If you receive an item that has a guarantee and it is defective, please contact us so that we can send out a replacement item or issue you a refund.  Sometimes, our parts are sold AS IS and that means that there is no guarantee!  When a part is sold as is with no guarantee it is not eligible for returns or refunds. 

REFUNDS AND RETURNS

Original shipping charges will not be refunded on returned parts.  Please keep in mind that the refund will be issued after we receive and inspect the item.  Before returning a part, please contact us and let us know the reason for the return.  In some cases, we are able to resolve the issue without the customer having to return the item.  However, if you receive a defective item, please contact us and we will resolve the issue as quickly as possible.  We will make sure that you are agreeable with the resolution. 

FEEDBACK

We strive to keep our customers happy.  If you are ever dissatisfied with a part, please contact us and give us the chance to resolve the issue before leaving feedback.  If you do leave a harmful feedback rating, you will no longer be able to bid on or buy any of our items.