Heatherbrae Antiques accepts the following forms of payment:
Items must be paid no later than three days
following the sale, unless other arrangements have been agreed upon mutually by
the customer and Heatherbrae Antiques.
Note to Canadian Buyers: All Canadian purchases are subject to 5% GST on final price and BC Buyers are subject to both GST and PST taxes on all purchases.
Heatherbrae Antiques uses several shipping methods:
Greyhound
Greyhound shipping quotes are for terminal to terminal service only. Picking up your items from the Greyhound terminal is the consignee’s responsibility.
As Greyhound is the most cost effective method of shipping, packages can typically take 7 to 10 days to arrive but may take longer due to road or weather conditions or delivery to more rural destinations.
GPX/GCX notification by Phone. Please enquire.
Plycon Van Lines
IMPORTANT: Plycon Van Lines typically takes 6-8 weeks from the date of shipment
to arrival at your location. Please Note:
This estimation is purely an estimate and can take longer or
shorter.
Plycon Van Lines offers door to door service on any item but is generally reserved for larger items that Greyhound cannot or will not take.
We can arrange shipment per request.
Local Pick Up in
We can arrange local pick up of items at our
Please enquire.
UPS
Smaller items can often be shipped by
UPS. UPS provides its own insurance on
items it carries.
Please enquire.
International Shipping
International shipping is quoted by Ocean Freight to the closest sea port.
Inland freight and delivery arrangements must be made by the consignee.
Please allow 8-10 weeks for delivery.
Insurance Policies
For Greyhound shipments, Heatherbrae Antiques offers its own insurance coverage at 3% of the value of the item, to be paid by the customer.
Insurance on Plycon shipments are covered by Plycon Van Lines and specified in their quotes.
On Ground Freight Shipping Heatherbrae Antiques offers its own insurance coverage at 3% of the value of the item, to be paid by the customer
UPS and USPS shipments will be insured for
their maximum allowable amounts but please note: claims made through these
methods are difficult to obtain.
Important Customs Information for
Please note: For USA buyers purchasing any item that exceeds $2500 USD in value;
By purchasing an item over $2500USD in value, you agree to provide this information to ourselves for inclusion in our US Customs documentation.
Please inquire.
Additional Policies
Returns and Exchanges
After receiving the item, contact seller within 14 days.
We will only accept returns if the item has been damaged in shipping and the buyer can provide photos and documentation of such. Return shipping will be paid for by the buyer.
A Word about Vintage/Antique Items
Heatherbrae Antiques deals predominantly in antique and vintage pieces of
furniture and décor. These items have been previously used and loved and, as a
result, are not in "as new" condition.
There are signs of use with most of these items, commensurate with the age of said piece. Heatherbrae makes an effort to disclose any "major" defects or condition issues that are above and beyond "normal wear and tear". However, the odd time things do escape our diligence.
If you are dissatisfied with your item(s) for
any condition related reason, we welcome your phone call or email and we will
work with you to resolve the matter amicably.
We have been in business locally since 1967.