Hello. Here we have a very nice perfection heater. The glass is in not cracked or chipped. The color is still very good as u can see with some chips in the porcelain. There is some rust inside as u can see but can be cleaned up easily. I have experience packing these heaters. If you look at my feedback you will see I shipped one to Alaska and it made it. So rest assure I'll do my best to pack well. Thank you.