Thanks for shopping Spilo Toys! We do our best to make sure every transaction is fulfilled as ordered but please understand human mistakes can happen. Below you will find our Store and Return Policy.
Store Exclusive's
We do our best to hunt products in their best condition; you may not receive a 100% mint condition product. There may be paint flaws, creases, and/or shelf-wear. We will not be able to exchange items due to slight box imperfections.
Non-Store Exclusive's / Regular Commons
We are a licensed Funko retailer and are able to Guarantee Mint Condition Boxes on all newly released items, but do warn there could be paint flaws that we do not cover. If damage does occur during shipping on these items please contact us. Guarantee has to be mentioned in the description.
Shipping
Our shipping rates are calculated automatically during checkout based on weight in the package and shipping speed: standard shipping takes 2-7 days, Priority shipping is 1-4 days, International Priority takes 6-10 and First Class will receive an estimated delivery date after the label has been purchased. All priority and international shipments will come insured for the full amount of the package. We ship worldwide. We ship orders same day if they are processed before 3PM EST Monday- Friday, 12PM EST Saturday.
Damaged Item During Shipping
All Items are packaged well to protect your order. In the case your item is shipped and is damaged due to the postal carrier, you may file a case with carrier if the package was shipped priority or international. All standard shipping methods are not eligible for a case.
Cancellations
All orders can be cancelled free of charge before a mailing label is created and tracking has been provided. Once an order has been marked as shipped it cannot be cancelled.
Incorrect Addresses or Refused Packages
Please ensure the accuracy of your address prior to submitting your order. Packages which are returned due to incorrect addresses and/or refused, will be responsible for a 10% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product is returned.