We are unable to change the colour after the order has been placed, you are able to select multiple colours and add to basket before checking out. If you request a colour change after order, your order will be cancelled and refunded and you will have to re-order the correct colours.
Messages
We aim to answer messages within 48 hours, this could be longer during busy times such as bank holidays, Christmas, Easter etc. We deal with messages on working days Monday-Friday.
Images
Please note that due to the configuration on different screens/monitors shades and colours can appear differently. We try to ensure images are taken in the most accurate light that we can.
Combined Postage
Postage Rates
Free delivery applies to the majority of our listings. Next day delivery is an added option which can be selected at the checkout - please do not order items and pay for them then request next day delivery. If you need next day delivery or guaranteed delivery before a certain date you need to select this at the checkout.
Occasionally Royal Mail do make mistakes and send parcels down the wrong postal channels, they then need to allow time for the item to come back to the correct destination.
Some people think Royal Mail post always arrives in a few days and Royal Mail & Ebay do suggest this but a percentage of packages are in the postal system for longer.
We send a high quantity of packages out daily and a delivery time of 10-14 days is not uncommon. For this reason Royal Mail will not undertake any claims for late or missing post until 15 working days (including Saturdays) has expired. So by choosing to purchase this item from us you are agreeing to allow Royal Mail the time they require to deliver the order.
Returns
Returns are accepted for 30 days. In order to return an item you will need to ensure that it is in the original packaging and in an unused condition. For shoes this means in the box with the tissue paper. For socks and clothing it means with the labels still attached.
To start a return you need to go to your purchase history an open a returns case. From here you will be able to give a reason for return and upload any images that you need to. I can then approve the return and you can send the item back. Please make sure that you include a note to state who the returned packet is from, if you do not do this then your return may not be processed.
Once items are received it may take 48 hours to process a refund.