Your
satisfaction and a 5-star-rating positive feedback from you is what we
are striving for. Not often but accident occurs sometimes. No worries.
We are always here to resolve any problem for you.
eBay
message is the most effective way to let us know the issue you
occurred. DO NOT leave 1-3 star ratings, Neutral/Negative feedback, or
open a dispute through eBay/Paypal before giving us a chance to make
things right for you.
#My order does not arrive on time.
We
understand waiting for your shipment is frustrating. Most of our
products are shipped within 1-2 business days upon payment cleared.
Please contact us via. eBay Message. We will help you to figure out the
best solution.
#Received my item but it is damaged or defective.
We
inspect carefully and well packed your order right before ship out. If
you received the item with damages or found it defective, please do not
hesitate to contact us via. eBay Message ASAP. We are pleased to find
out a best solution for you.
#What I get is not what I want.
Few of this case happen but if you get a wrong item. We will replace with the right one for you.
Our Working period:
Monday to Friday (Beijing Time Zone)
9:00 - 12:00
13:30 - 18:00
All
messages will be responded within 24 hours on business days. Weekends
or China holidays may caused delay of response, however, we will reply
you ASAP as we resume to work.
International Buyers
Please NoteImport duties, taxes and
charges are not included in the item price or shipping charges. These
charges are the buyer's responsibility. Please check with your country's
customs office to determine what these additional costs will be prior
to bidding/buying
Attention:
When you receive item
damaged,Defective,not as describe or wrong one, please email us pictures
within 72 hours to resolve any problem better and fater:1.All labels with clear words on the package;2.The real goods you receive;3.Different angles of the products and package to show the problem clearly.