SHIPPING
Here, at Excel Shopper, we're proud to provide all our customers with speedy and safe deliveries as standard - on EVERY occasion. This means that we partner with award-winning couriers and leave your goodies with trusted hands. We know you don't like to wait long to get your parcel delivered - nobody does, including each and every one of our team members - which is why we offer a range of postage options where even our free standard delivery is quite quick! Want it even quicker? No problem - just choose the desired delivery method at the checkout. With postage rates set up to fit every budget, we are confident that we can deliver your item exactly when you want it!
POSTAGE METHODS
- Free Standard Delivery (2-3 Working Days)
- Tracked 48 (2-3 Working Days)
- Tracked 24 (1-2 Working days)
- Next Day Delivery (1 Working Day)
+ All orders placed before the cut-off will be shipped on the same day - for exact delivery time please refer to dates shown in the checkout page.
FREE UK STANDARD DELIVERY
This is one of our most popular delivery options - free delivery on all of our products within 2-3 working days, regardless of cost or size. While we do encourage tracking or next-day courier services for more sensitive or expensive items. Free Standard Delivery is available to you throughout our catalog - providing your shipping address is a valid UK address.
This postage standard is carried out by Royal Mail, who will deliver within the timescales we advise.
TRACKED DELIVERY
At an additional cost, should you wish to ensure that a particularly sensitive or valuable item arrives with you, we can provide a tracked service. This process is quicker than standard delivery, as you can generally expect to receive your item(s) within 1-2 working days - and it is certainly the most advisable option to take if you are ordering items or gifts of a certain value or nature. We will be able to provide you with a tracking code so that you may follow your order online from the moment you complete checkout.
We currently operate with many different couriers for this service.
NEXT DAY DELIVERY
Our next day delivery service is very popular - as it means you get your goods within extremely quick! Express dispatch is available on all items for a small additional fee, and you can, therefore, expect to receive goods from us even on the next working day (Monday to Friday). This option is the best avenue to take if you need an item for a short-notice gift, for example. Please note orders before the daily cut-off date will be sent on the same day, orders placed in the afternoon will be shipped next working day. For exact delivery days please refer to delivery estimates in the checkout.
Once again, we partner with different couriers to help dispatch items under this postage option.
PROBLEMS WITH POSTAGE?
We aim to ensure that all our items arrive with you in the condition you expect and within the given timescales. Whether we dispatch via Royal Mail or alternative courier, we endeavor to dispatch to you under the services you opt for without fail. However, there may be extremely rare circumstances that are out of our control, whereby you do not receive your items as you may have reasonably expected. Don't worry - even in these rare cases, you can count on our help.
This means that, if you have not received your items within a delivery timescales - and we have a record of having shipped for delivery at our HQ - you may need to consult either Royal Mail or our couriers to process a claim. We will liaise with you and our couriers as far as we possibly can.
Should an item arrive in a condition you did not expect, or should you need to return the item for any reason, we will be happy to discuss a return, replacement or a refund with you. Please see our returns policy for full details.