UK Delivery

We are proud to offer a free UK delivery via 1st Class and 24H Royal Mail services. We also use alternative couriers if required.

All orders placed before 3 p.m. and 12p.m. on Saturdays will be dispatched the same day. Royal Mail aims to deliver it the next working day and for guaranteed next day delivery please select Special Delivery before 1p.m. option.

International Delivery

All orders placed from Europe will arrive within 5-7 working days and if you are based outside Europe you should expect the delivery within 7-25 working days.

Express Delivery

DHL Express delivery service is available in our store for faster and secure international delivery. Please get in touch with us via Ebay message centre if you would like to use this service.

Feedback: Please ensure you contact us if you are not happy with your order. We would like to be given the opportunity to solve any issues before you leave neutral or negative feedback. Our customer service team endeavour to answer your requests within 24h via the eBay resolution centre.

All our products including chemical products such as adhesives, removers, primers, lash&brow lamination products etc. are designed for PROFESSIONAL USE ONLY.

Placing an order at QBS eBay store you agree that you are fully trained and certified to use our products. Untrained use is not allowed and Quality Beauty Store Ltd cannot be held responsible.

We always recommend to perform a patch test at least 24 hours before performing the eyelash extensions procedure as clients can be allergic to the adhesive. Using eyelash glue on yourself is strongly prohibited. QBS is not responsible for the misuse of our products.

We offer a 30 day no hassle return policy so if, for whatever reason, you are unhappy with your purchase you may return it to us for a full refund or replacement.

If you received defective merchandise or incorrect order and would like to exchange it, please contact us via Ebay messages. We will be happy to assist you and send out replacement right away. Please note, that due to sanitation and health regulations, QBS cannot accept returns on any opened seal products or used tools and therefore the item has to be returned in its original condition.

We strongly encourage you to inspect all packages immediately upon receipt. If you believe that the item received is defective or damaged, please contact QBS as soon as possible. QBS reserves the right to either replace the item or offer an in-store credit towards other products.

We recommend using a tracked and signed for service as we are unable to accept responsibility for parcels lost in the post.

Please follow these three easy instructions to return your purchase:

1. Make sure the item is in original condition. We cannot refund or credit returned goods that are marked or otherwise damaged.
2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so that we can issue the proper credit or refund.
3. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by tracked mail. Returns must be sent to us.

Feedback: Please ensure you contact us if you are not happy with your order. We would like to be given the opportunity to solve any issues before you leave neutral or negative feedback. Our customer service team endeavour to answer your requests within 24hrs via the eBay resolution centre.