SPECIFICATIONS

• About Us

  Who we are

  Now trading for 24 years Petrolscooter has grown to be one of Europe’s largest online distributors of parts for the Motorcycle and associated products markets. In addition, we offer a range of branded gift and clearance lines.
  
  We stock over 4 million items and dispatch globally over 40,000 orders per month; we hope you can be one of our customers today.

  Our experience is your advantage.

  We have over 4 million items with a value of over 6 million in stock.
  We ship over 40,000 orders worldwide every month.
  We have our own 20,000 square foot premises in Coventry, England from where we pack and ship every order ourselves.

• Payment

  We accept payment online by PayPal. You can either pay with a paypal account, or using a credit or debit card (account not required).

• Shipping

  What is the shipping cost to my destination?
  This varies depending on your location, and the options are displayed at the top of each ad. We make these rates as accurate as possible within the limitations of eBay's systems. Unfortunately we cannot currently list every postcode exception in every country, so on rare occasions we may be forced to request that extra shipping is paid. Where this happens, you will of course be entitled to cancel and receive a full refund if you wish.
  
  Shipping is not listed to my destination, can I get a quote?
  Yes! Some items are difficult to price for worldwide shipping due to various reasons. Please contact us with your full address and details of which items you are interested in.
  
  What is a working day?
  Working days for delivery companies are Monday to Friday, excluding bank holidays. This means that a next day service on a Friday, for example, will arrive on Monday (the next working day).
  
  When will my item be despatched?
  We do our absolute best to despatch all items received with cleared payment before 2.30pm Mon-Fri on the same day (excluding bank holidays). All other orders will leave on the next working day.
  Sometimes payment issues, fraud checks, adverse weather and other unusual events can cause a delay to despatch that is beyond our control.
  

  
  

  UK BUYERS: Who will deliver my item and how long will it take?
  Please send us an ebay message for any questions that you have about shipping. Every one of our products is offered with FREE DELIVERY to the UK. Subsidised surcharges apply for delivery to UK Highlands and Islands for larger items.
  For Small Letter size items, we use Royal Mails 1st class service: This offers an unguaranteed 1-2 working day delivery. This covers all of the UK including Highlands and offshore Islands.
  For Large Letter size items, we use Royal Mail 48: This offers an unguaranteed 2-3 working day delivery. This covers all of the UK including Highlands and offshore Islands.
  For everything else we use Hermes 2-3 working day tracked delivery. For offshore Islands and Highlands there are subsidised surcharges and the delivery timeframe can take up to an unguaranteed 3-5 working days.
  For some larger or high value items we use next day courier services. These deliver in most cases next working day, but are not guaranteed. These services do not offer a next day to offshore Islands and Highlands, so the delivery timeframe would remain at 3-5 working days.
  The estimated delivery date is listed by Ebay on every listing but please understand that this is estimated.
  

  
  

  INTERNATIONAL BUYERS: Who will deliver my item and how long will it take?
  Every one of our products is offered with subsidised TRACKED DELIVERY worldwide.
  Everything from Small Letter sized items to Large Parcels are shipped on either Standard Tracked or Express Tracked services.
  We use FedEx TRAKPAK for Standard Tracked and UPS and DHL for Express Tracked.
  The estimated delivery date is listed by Ebay on every listing but please understand that this is estimated. Please allow extra time around UK or International holiday periods and for Customs Clearance delays.

  
  

  International delivery times: (subject to customs or other delays, which can sometimes add up to 2 weeks in rare instances)

  • EU Standard: 2-7 working days (no tracking)
  • EU Express UPS/DPD: 1-5 working days (precise tracking)
  • USA Standard: 5-10 working days (basic tracking)
  • USA Express UPS/DPD: 1-3 working days (precise tracking)
  • Worldwide Standard: 5-15 working days (basic tracking)
  • Worldwide Express UPS/DPD: 1-6 working days (precise tracking)
    
    

  How can I get help with shipping or tracking?
  Please send us an ebay message for any questions that you have about shipping.

  
  
• Returns

  What is the basic returns policy?
  We allow returns of unused, undamaged items for refund or exchange within 30 days. This period may be extended during the Christmas period of November and December, which will be stated on the listing. Exchange or store credit may be offered after this time at our discretion.
  
  What is the returns address?
  PetrolScooter Returns Dept.
  12-20 Carter Road
  Stoke Aldermoor
  Coventry
  CV3 1BX
  United Kingdom
  
  Who pays for return postage?
  Where we make a mistake or send you an item is that is different to the displayed item we will of course pay the return shipping cost. For all other returns the buyer is responsible for return shipping costs. Where we agree to pay for the return shipping costs we will provide a free-of-charge Royal Mail Tracked Returns label to UK customers for items under 20kg and 61x42x42cm in size.
  
  If any other courier is used that has not been arranged by either ourselves or the eBay returns service, we will not be liable for the cost under any circumstances.
  
  International buyers may find that it is not cost effective to return unwanted items. This is because the shipping back to the UK may be more expensive than the value of the refund, particularly for low value items. It is usually far easier to resell the item in your home country, and many buyers realise a profit by doing this!
  
  What is the returns process?
  

  • Package your item for safe travel. Please open an eBay returns case and we will provide a Royal Mail label (where possible).
  • Fill in the returns form that was included with your order, or include a note with your name, eBay user ID, postcode, and instructions as to whether you would like a refund, exchange, replacement etc.
  • Return the item to us (address above). Please keep your receipt for proof-of-postage. We recommend using a tracked service as we cannot refund lost items. If you are using one of our returns labels, simply take the item to your local PostOffice.
  • Allow 5 working days for us to receive and process the item (longer for international buyers).
  • Send us an eBay message if you would like to query your return after this time.
  • We will arrange an exchange or refund as required.
• Warranty

  UK Warranty
  For low value parts we offer a 12-month replacement parts warranty subject to requested images being provided that suitably demonstrate that the part failed prematurely through no reason other than a manufacturing defect. Where the outcome of this is unclear we will attempt to reach an amicable settlement with customers in most cases.
  For high value parts we offer a 12-month replacement parts warranty subject in most cases to the part being returned for inspection. Where parts show significant signs of use we reserve the right to deduct from any warranty a pro-rata wear and tear element.
  In all cases parts must have been used for their intended purpose and where appropriate must have been serviced and maintained to any reasonable industry standard.
  

  
  

  International Warranty
  For low value parts we offer a 6-month replacement parts warranty subject to requested images being provided that suitably demonstrate that the part failed prematurely through no reason other than a manufacturing defect. Where the outcome of this is unclear we will attempt to reach an amicable settlement with customers in most cases.
  For high value parts we offer a 6 month replacement parts warranty subject in most cases to the part being returned for inspection. Where parts show significant signs of use we reserve the right to deduct from any warranty a pro-rata wear and tear element.
  In all cases parts must have been used for their intended purpose and where appropriate must have been serviced and maintained to any reasonable industry standard.
  

  
  

  All sales to all destinations
  As per our terms and conditions at the base of every listing all transactions will have been deemed to have been made in England to which English law will apply. The decision to purchase confirms you have read, understood and agree with all terms and conditions of sale.