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SHIPPING RETURNS PAYMENT

FREE Shipping Australia Wide! How quick? Your order will be dispatched within 24 hours. Delivery can take between 2 and 7 business days, dependant on your shipping destination. How does my order get to me? We offer secure shipping via Australia Post. We provide you with a tracking number to keep track of your order. What are your shipping destinations? We ship our products anywhere in Australia. For international enquiries, please email us using the form below prior to purchase, and we can discuss your requirements. Delivery times are indicative only and Minipet will not be liable for any failure to observe these delivery times. Anything else? If you have any further enquiries about shipping, please contact us.

At Minipet, we want to ensure your shopping experience is smooth sailing! If for any reason you are not completely satisfied with your purchase, we are pleased to offer 14 day return, exchange or credit options. We offer product returns, exchanges or store credits within 14 days of purchase. Items returned after 14 days will not be eligible. When returning goods for refund, exchange or credit, it is important to contact us first to discuss your concerns. To be entitled to a refund or exchange, the item must be returned to us at Minipet in its original condition and with the original packaging. Proof of purchase must be provided. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Minipet will not be responsible for parcels lost or damaged in transit if you choose not to insure. Once your parcel is received, we will inspect it and determine if it is eligible for return and/or exchange. Based on approval of your claim, Minipet will send you a replacement product, refund your original payment source, or provide you with a credit code. Refunds and credits exclude delivery costs, which cannot be refunded. Refunds will be considered only for damaged or defective goods, not change of mind, incorrect size ordered, or because your pet chooses not to use the product. Sale items cannot be refunded or exchanged. If you have any further questions regarding our returns, exchange and credit policies, please contact us.

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ABOUT OUR COMPANY

At Minipet, we're all for small. Our online pet boutique is based in Melbourne, Australia. Small pets have special needs. Our online pet accessory boutique stocks a range of carefully selected dog and cat accessories and pet products that are especially designed for small pets.