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· Free Shipping: Up North Outdoors offers free standard shipping on all of our Benchmade products. We ship Monday through Friday by 2:00p (EST).
** Please keep in mind that, in addition to dealing with an increase in volume of packages, our shipping carriers are also being affected by the pandemic – most facilities have had to implement safety and distancing protocols, which have further impacted the speed of deliveries – due to this, it may take extra time for the carrier to process your order and provide tracking updates. We appreciate your patience and thank you for your loyalty during these difficult times.
· Authorized Benchmade Dealer: You can shop confidently knowing that our highly trained staff is available to answer any questions you may have. We only sell New, in-box, Benchmade Knives that come with a Limited Lifetime Warranty (for our Authorized Benchmade Dealer Number, please contact us).
· Limited Lifetime Warranty: Benchmade offers a Limited Lifetime Manufacturer Warranty, meaning that claims need to be made directly to Benchmade (for access to full warranty details or to file a claim, please contact us as we are not able to provide the link here).
· Lifesharp Program: All Benchmade Knives come standard with their legendary Lifesharp Program. Once purchased, Benchmade offers FREE cleaning, oiling, adjustments, and re-sharpening services (for more information, please contact us as we are not able to provide the link here).
· Returns/Refunds: As an Authorized Benchmade Dealer, all Benchmade Knife sales are considered final. Any approved, non-defective returns will be charged a 20% restocking fee. In order to receive a refund for your purchase,
o Return must be made within 30 days of purchase
o Item must be in new condition and in original packaging – returns will be carefully inspected upon receipt
** Please, DO NOT return defective items to Up North Outdoors - see Limited Lifetime Warranty for further instruction.
WE HOPE YOU ARE SAFE AND WELL AND, AS ALWAYS, LOOK FORWARD TO HEARING FROM YOU. PLEASE FEEL FREE TO REACH OUT WITH ANY QUESTIONS OR CONCERNS.