Smith & ARROW accept the following payment methods:
- Paypal
- Credit card via phone
- Credit card via secure internet link
- Direct bank deposit
Please let us know in your notes at check out if you are have any special requirements that we need to know about your order.
We understand that from time to time the need to return and item may occur. We aim to assist you in this process as much as possible. PLEASE CONACT US IF YOU HAVE A PROBLEM – we will aim to solve your problem asap. Please read below for a detailed overview of our Return Policy:
- We will exchange or refund on damaged or defective products within 30 days of delivery.
- Returns for refund are accepted for the first 30 days after customer receives the item.
- If the customer is returning the item by choice (the item is not defective or damaged) within the 30 day period, the customer is responsible for shipping cost.
- Shipping costs are non refundable. Customer is responsible on shipping and return for refund (unless product is defective)
- Any problem with an item must be reported within warranty period.
- If items are damaged in transit please notify us immediately.