Payment Policy

We accept PayPal as the secure and trusted form of payment. In some cases we accept other forms of payment as well (i.e. local pick-up/pay). Payments must be made within 3 days of the auction ending via PayPal or eBay will be notified so please bid with confidence! We thank you for your business!!! Please email us with any questions or concerns.

Shipping Information

We ship FREE within the continental 48 states via UPS/FedEx. Our shipping includes INSURED shipping and handling. After payment has been received and cleared, your item will ship within 24 business hours! The quicker the payment the sooner we can ship your new item to you!  For international shipping details please email us.

Return Policy – Our Customer Satisfaction Guarantee

Customer Satisfaction is our primary concern. Happy satisfied repeat customers is what we care about most. If you are not happy or satisfied with your purchase you have 30 days to return the item for a full refund for any reason. Buyer pays the return shipping. Please bid, and bid with CONFIDENCE - Rug conditions are described to the best possible. If a rug was not properly described or you just feel like you are not fully satisfied with the rug please notify us immediately. All customer service issues can be directed through eBay’s emailing system and we will respond no later than 24 business hours. We will do our best to help keep you a happy customer and to resolve the issue promptly! We want you to be happy with your purchase!

Feedback

We appreciate positive feedback, and it is highly encouraged, and essential for our growth. We always thank and appreciate you for your business. If for whatever reason you are not satisfied with our items/services please contact us immediately before leaving any negative feedback and we will do our best to resolve the issue as customer satisfaction is our number one priority. Thank you!