We know you’ll be keen to receive your order as quickly as possible.  Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

Our couriers require the recipient’s phone number for each delivery.  We can’t book your delivery unless you have provided us with a valid daytime phone number.

We pack every order carefully to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

The order tracking number can be viewed from within your eBay Purchases page.

eBay prohibits us from combining orders that have been paid separately.

So we recommend you use eBay’s Shopping Cart for multiple item orders so you can pay in one go. 

If you have any questions about delivery, please contact us via eBay Messages.

We understand that you might need to return something to us for a number of reasons.  Please contact us via eBay Messages before sending anything back.

Items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund.

1. You changed your mind
   • We offer a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
   • All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
   • Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
2. The item arrived damaged or missing parts
   • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full)
   • All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
   • Please take photographs of any damage and send them to us via eBay Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
3. The item is faulty
   • Should the item you receive be faulty, please contact us via eBay Messages and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
   • Some manufacturers prefer that end users deal directly with them, and others prefer to work through us.
   • Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you excluding original delivery costs).

At checkout, you will be given opportunity to pay via PayPal or credit card, whichever you prefer.  For your security and peace of mind, all payments through our eBay store are processed by PayPal.  This means your account and credit card details are never seen by us.  It also means you are covered by PayPal’s Buyer Protection program. 

Naturally, if you have any issues with your purchase we’re here to help.  We appreciate the fact that you can choose where to shop, and have chosen our eBay store!

eBay prohibits us from combining orders that have been paid separately.

So we recommend you use eBay’s Shopping Cart for multiple item orders so you can pay in one go. 

If you have any questions about delivery, please contact us via eBay Messages.

Business hours:

8:30am – 5:00pm Sydney time
Monday to Friday (closed public holidays)

Phone: Click here and select Other

Email: via eBay Messages

During business hours we aim to respond within a few hours. 

If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.