The products purchased from the site will be freighted with a company of Online Suspension's choosing. Products less than 10kg of weight will be sent in most cases by Australia Post. In most cases once the product is shipped you will be emailed a tracking number for you to monitor the products journey to your door.
For products that are over 10kg, they will be sent via a courier service, these services require a signature for delivery so it is best for the parts to be delivered to a business address or an address that will be occupied during business hours. Otherwise the goods will be returned to the freight depot where you will need to attend to pick up.
Online Suspension does not have any control over the timeframe it takes to deliver the parts, please understand that it is a third party business and in some cases it may take longer than advised. We will always assist and follow up on any concerns our customers have.
If you receive an incorrect product that was not what you purchased, you should contact us and advise of the issue, we will review the sale process and information supplied and advise of the steps to rectify the problem. You can change your mind on a purchase that you have paid for within 30 days for non-special order purchases only. Freight costs will be to the customer and the refund will only take place once the products are received back in as new condition. A refund of the full amount minus the merchant transaction fees will occur once all the above conditions are meet. A refund outside of this time frame and conditions may not be approved.
All products sold on this site will be sold under the manufacturer's warranty terms and conditions. In the event of an issue the warranty process may be facilitated by Online Suspension to assist. The warranty approval process is carried out by the manufacturer of the product, no replacement or repairs will be supplied outside of this arrangement and no compensation will be given for down time due to this process. APW needs to be advised for the warranty claim process to begin.
Online Suspension was established by Fulcrum Suspensions Hillcrest. Fulcrum Suspensions Hillcrest operates Monday - Friday, 8am - 5pm, out of a modern workshop facilities on the Southern end of Brisbane, Queensland. The team have been servicing the trade and retail consumers for well over 10 years. Fulcrum Suspensions Hillcrest can now supply the best suspension products no matter what the geographical location is via our Online Suspension store. Our staff and supply partners are specially selected and bring a vast amount of industry experience, knowledge and best practice to ensure the 'right parts' at the 'right price' with the 'right advice' is passed on to the customer from the start. Whether you're just looking for quality automotive products or want a place to get 'know how' advice with the product you're purchasing, we offer more than just a quick and easy place to buy your steering & suspension products. Alternatively, send us a message via eBayREFUND POLICY
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Whether you need advice on steering, need a Lift Kit, or are looking to sort out the steering or suspension in your vehicle, talk to us for expert repairs, service, and advice.
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