POSTAGE
We are 'just online' ship all our products through Royal Mail to ensure a fast and reliable delivery. Our products will be dispatched on the same day if you checkout and make the payment before 2 pm. We use the fastest Royal Mail First Class Postage Service to deliver the item within 1-2 working days. However, in some cases the delivery may be delayed due to holidays or other network issues from the Royal Mail.
In case if you do not receive the item within 7 days, please contact us immediately. We will respond to your messages as fast as we can and resolve the issue. Sometime, due to the busy hours, we request you to wait for 6-24 hours to receive a reply to your messages.
Please note, it is not possible to change the shipping address once the item is shipped. You may take care to select the correct shipping address at the time of check out.
RETURNS
In case if you are not satisfied with the item you have bought from us or if the item is damaged, not working, or due to any other reasons, please contact us through eBay messages before opening a return request. The return is open for 30 days from the date of purchase. Buyer is accountable for the return postage unless, it is the mistake from our side or the item is delivered damaged, or if you have received a wrong item. It depends on the nature of the return request. We'll resolve the issue with the best possible way and therefore, please contact us before opening the return request.
CUSTOMER SERVICE
We are delighted to help you with your concerns. Please contact us for any issues with the order or to know more about a product or best offers for bulk orders. Just send us a message through eBay and we will revert back to you as soon as possible. Sometime, due to the busy hours, we request you to wait for 6-24 hours to receive a reply to your messages.
We request you to contact us before opening a return request or a case to resolve the case immediately. Opening the case may delay the resolution as it may have to be via eBay customer support. You can open the case, if we are unable to resolve the issue which won't be happening in 99% cases. We are always happy to resolve the issue with the a positive resolution.
Our timing is from 10.30 am to 5.00 pm (Monday to Friday). We'll respond to your request as soon as possible during weekends or outside hours..
FEEDBACK
Buyers feedback is the key to our success. We always want our customers to be happy with the shopping from us. We would like to hear from you about the shopping experience you had with us. We request you to leave positive feedback for us in case if you are happy with the purchase from us. In case if you are not satisfied with the item you have bought from us or if the item is damaged, not working, or due to any other reasons, please contact us through eBay messages before leaving a negative feedback. We'll resolve the issue as soon as possible with a positive resolution.