We are confident in our ability to provide our customers with quality assured fine items. We offer cleaning and metal repairs free of charge over 6 months after purchase. Shipping will be the responsibility of the buyer in such a case. In any case that you are not happy with the item, we encourage you to contact us first and see if there is anything we can do on our part. Otherwise we will accept a 30 day returns or exchange for items in its original condition. Items must be returned without any missing precious stones or fine materials to be accepted.