All products are shipped from our location here in the United
States, (we don’t dropship
your items like most of our competitors). All
products are shipped within one business
day Eastern standard time Monday thru Friday.
RETURN POLICY
Medusa Heli will accept returns with
30 days of delivery; all warranty claims for defective products will be
serviced by their respective manufactures and distributors. Merchandise is to be returned in new/unused condition with
all original packaging and all applicable manuals and materials. Product box must not be damaged or
seals broken. We are unable to process returns if
parts and or manuals are missing.
All returns must be made with the
same items in brand new condition, please e-mail us to obtain a return
authorization number, merchandise cannot be processed without the proper RMA.
All RMA numbers must be clearly marked and posted outside the box. RMS with
CODs will not be accepted. In order to protect our customers from any
suspicious fraudulent conditions, we may attempt to contact the buyer via-
e-mail or phone call for verification information.
PAYMENT
We ask that you make
full payment within 3 days from the product purchase date., products will not
be shipped until payment has been received in full
North Carolina residents are subject to a 7.25
sales tax